ServiceNow - Technical Consultant_Platform Admin

NTT
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Independent work","Prioritization"]

Lead end-to-end ServiceNow implementations for enterprise CSM capabilities, focusing on scalable design and hands-on delivery. Own the configuration and delivery of Case Management, Knowledge Management, Entitlements, and Customer Onboarding, including CSM data models and customer workflows. Architect integrations across CRM, ERP, finance, and third-party platforms using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows, while applying ITIL-aligned ITSM processes.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant_Platform Admin

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead end-to-end ServiceNow implementations for enterprise CSM capabilities, focusing on scalable design and hands-on delivery. Own the configuration and delivery of Case Management, Knowledge Management, Entitlements, and Customer Onboarding, including CSM data models and customer workflows. Architect integrations across CRM, ERP, finance, and third-party platforms using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows, while applying ITIL-aligned ITSM processes.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Use REST/SOAP APIs and IntegrationHub/MID Server and integration workflows to connect ServiceNow to external applications.
  • •Apply ITSM processes aligned to ITIL standards across Incident, Problem, Change, and Service Catalog.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •2-3 years of experience in ServiceNow and 1+ years of CSM experience.
  • •Proven track record delivering successful ServiceNow implementations in enterprise environments.
  • •Should be CIS – CSM certified.
  • •Strong understanding of ServiceNow architecture and data model.
Experience:2-3 years
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:CommunicationPresentationStakeholder managementIndependent workPrioritization
Certifications:CIS – CSM certified
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingServiceNow architectureRESTSOAPIntegrationHubMID ServerIntegration workflowsJavaScriptGlideScriptFlow DesignerServiceNow StudioAgileDevOpsITSMIncident

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn