Physical Damage Specialist – APD CAT Team (Field for Austin/San Antonio)

USAA
Austin, San Antonio
Workplace: OnsiteFull timeUSD 77,120 - 138,810 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsEducation: high_schoolSkills: ["Problem-solving","Prioritization","Communication","Triage","Multi-tasking"]

Serve on the Catastrophe (CAT) team as a field-based physical damage specialist supporting auto claims across the Austin/San Antonio area. Oversee and coach third-party vendors, evaluate work product for quality and contract compliance, and resolve complaint and payment discrepancies. Make decisions on physical damage losses within authority, support borderline Total Loss guidance, and help manage throughput during catastrophe workload surges, including up to 50% travel.

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FursaFursa
USAA
USAA
4 hours ago

Physical Damage Specialist – APD CAT Team (Field for Austin/San Antonio)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve on the Catastrophe (CAT) team as a field-based physical damage specialist supporting auto claims across the Austin/San Antonio area. Oversee and coach third-party vendors, evaluate work product for quality and contract compliance, and resolve complaint and payment discrepancies. Make decisions on physical damage losses within authority, support borderline Total Loss guidance, and help manage throughput during catastrophe workload surges, including up to 50% travel.
Location: Austin, San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Onboard, oversee, maintain partnerships, and coach third-party vendors on contractual and operational goals.
  • •Evaluate vendor work product to ensure quality, accuracy, and adherence to contract terms and conditions.
  • •Resolve complaint and payment discrepancies within the vendor MOI, and provide direction on borderline Total Loss situations.
  • •Provide decisions and insight on physical damage losses within granted authority and request additional authority as needed.
  • •Support CAT operations and workload surges, including managing output/throughput and related Auto Physical Damage processes and compliance guidelines.
Travel: High travel

Pay and Benefits

Salary: USD 77,120 - 138,810 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeaveWellness Stipend

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •4 years auto physical damage estimating experience.
  • •Currently possess or acquire and maintain I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
  • •Acquire and maintain an insurance adjuster license within 90 days and designated number of attempts.
  • •Ability to prioritize, solve problems, and effectively communicate next steps and resolution through multiple channels using digital tools.
Experience:4+ yearsP&C insuranceAuto physical damage estimatingCatastrophe responseAutomotive repairClaims
Education:High School
Skills:Problem-solvingPrioritizationCommunicationTriageMulti-tasking
Licenses:Insurance adjuster license
Certifications:I-CAR Platinum Pro-Level 3
Tech Stack:I-CAR PlatinumSTARSCCCDirect Repair Programs (DRP)Auto Physical Damage

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn