Global Key Account Manager (Shanghai, CN)

Aramex
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7-9 yearsEducation: bachelorsSkills: ["Customer focus","Relationship management","Negotiation","Problem-solving","Cross-functional collaboration"]

Own and grow strategic relationships with key global and regional customers, acting as their primary point of contact and trusted advisor. Build account strategies to drive profitable revenue expansion, retention, and customer loyalty through tailored logistics and supply chain solutions. Lead commercial negotiations, manage contract and service metrics, run QBRs/MBRs, and collaborate cross-functionally to ensure service excellence and continuous improvement.

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Aramex
Aramex
1 day ago

Global Key Account Manager (Shanghai, CN)

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Job Summary

Own and grow strategic relationships with key global and regional customers, acting as their primary point of contact and trusted advisor. Build account strategies to drive profitable revenue expansion, retention, and customer loyalty through tailored logistics and supply chain solutions. Lead commercial negotiations, manage contract and service metrics, run QBRs/MBRs, and collaborate cross-functionally to ensure service excellence and continuous improvement.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and manage strategic relationships with key global/regional accounts as the primary point of contact.
  • •Design and execute account strategies to achieve revenue growth, profitability, and customer retention targets.
  • •Drive profitable revenue expansion through upselling, cross-selling, and identification of new business opportunities.
  • •Lead contract management and commercial negotiations to ensure pricing competitiveness, sustainable margins, and SLA compliance.
  • •Monitor account performance and conduct QBRs/MBRs; collaborate cross-functionally to resolve issues and improve service delivery.

Key Requirements

  • •Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
  • •7–9 years of experience in account management or sales, preferably in logistics or supply chain.
  • •Proven experience managing key accounts and driving revenue growth with a customer-facing approach.
  • •Strong track record of developing strategic partnerships with clients and understanding customer business models.
  • •Strong proficiency in Microsoft Office Suite and CRM software.
Experience:7-9 yearsLogisticsSupply chain
Education:Bachelor's
Skills:Customer focusRelationship managementNegotiationProblem-solvingCross-functional collaboration
Tech Stack:Microsoft Office SuiteCRM

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
Glassdoor
Glassdoor: 3.2
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