Customer Solutions Architect

Fivetran
Japan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Proactive","Self-sufficient","Highly organised","Strategic thinking"]

Own post-sales technical engagement for Enterprise customers, driving adoption, value realization, and expansion. Serve as the primary technical owner after go-live, guiding architecture evolution and ensuring customers move from deployment to scalable success. Partner with Account Executives and Sales Engineers to execute expansion plays, validate new workloads (workshops/POCs), and define reference architectures aligned to customer environments. Measured on incremental ARR, adoption, and Net Revenue Retention (NRR).

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FursaFursa
Fivetran
Fivetran
2 months ago

Customer Solutions Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own post-sales technical engagement for Enterprise customers, driving adoption, value realization, and expansion. Serve as the primary technical owner after go-live, guiding architecture evolution and ensuring customers move from deployment to scalable success. Partner with Account Executives and Sales Engineers to execute expansion plays, validate new workloads (workshops/POCs), and define reference architectures aligned to customer environments. Measured on incremental ARR, adoption, and Net Revenue Retention (NRR).
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own post-sales technical engagement across assigned Enterprise accounts, driving adoption, optimization, and ongoing usage of Fivetran.
  • •Deliver enablement sessions, workshops, and best-practice guidance; monitor account health signals and intervene when needed.
  • •Identify, validate, and execute expansion opportunities across business units, regions, and use-cases, translating them into scalable data workloads and technical solutions.
  • •Lead technical validation of new workloads, including workshops and POCs, and replicate successful use-cases to accelerate growth.
  • •Act as the chief technical stakeholder post-go-live by maintaining Enterprise Reference Architectures, ensuring scalability/consistency, and maintaining technical artefacts and documentation.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveLearning BudgetCell Phone

Key Requirements

  • •Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role.
  • •Strong ability to own and drive customer outcomes post-sale, including adoption and expansion.
  • •Experience designing scalable data architectures and working within modern data ecosystems.
  • •Ability to translate business objectives into technical solutions and measurable outcomes.
  • •Strong stakeholder management skills across technical and non-technical audiences.
Experience:Data integrationETL/ELTWorkload-based salesEnterprise architecture
Skills:Stakeholder managementProactiveSelf-sufficientHighly organisedStrategic thinking
Languages:English
Tech Stack:SAP HANAOracleSQL ServerPostgresSnowflakeDatabricksBigQueryRedshiftSQLPythonBashPowerShellSSH tunnelingVPNsPrivateLink

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn