Customer Success Intern

Payoneer
Shenzhen
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Organizational skills","Attention to detail","Communication","Cross-cultural sensitivity","Proactiveness"]

Support the Customer Success team by helping facilitate customer engagement activities and assisting with outreach campaign tracking. Contribute to QBR preparation through materials and note-taking, and help create customer success collateral such as playbooks, guides, and best-practice documentation. When needed, assist with internal escalation of technical issues. Designed for proactive, customer-focused learners building skills across the customer relationship lifecycle.

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FursaFursa
Payoneer
Payoneer
1 day ago

Customer Success Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support the Customer Success team by helping facilitate customer engagement activities and assisting with outreach campaign tracking. Contribute to QBR preparation through materials and note-taking, and help create customer success collateral such as playbooks, guides, and best-practice documentation. When needed, assist with internal escalation of technical issues. Designed for proactive, customer-focused learners building skills across the customer relationship lifecycle.
Location: Shenzhen
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Assist CSMs with facilitating offline workshops, salons, and events.
  • •Support internal escalation of technical issues when needed.
  • •Track upcoming outreach campaigns.
  • •Prepare QBR materials and perform note-taking.
  • •Help create customer success collateral, including playbooks, guides, and best-practice documentation.

Key Requirements

  • •Pursuing a Bachelor’s degree in Business Administration, Marketing, Communications, International Business, or a related field, graduating before September 2027.
  • •Strong organizational skills with attention to detail and accuracy.
  • •Excellent written and verbal communication skills in English, with cross-cultural sensitivity.
  • •Basic proficiency in Microsoft Office/Google Workspace, especially Excel/Sheets and PowerPoint/Slides.
  • •A proactive, can-do attitude and willingness to take on administrative tasks to support the team.
Education:Bachelor's in Business Administration, Marketing, Communications, International Business, or a related field
Skills:Organizational skillsAttention to detailCommunicationCross-cultural sensitivityProactiveness
Languages:English
Tech Stack:Microsoft OfficeGoogle WorkspaceExcelSheetsPowerPointSlides

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn