Account Manager

Agoda
Fukuoka
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Analytical skills","Communication","Stakeholder management","Relationship-building","Problem-solving"]

Manage a portfolio of hotel partners as the main day-to-day commercial contact. Build strong partner relationships through regular communication and business reviews, monitor and analyze performance metrics, and identify gaps to drive visibility, conversion, and revenue improvements. Support partners in adopting Agoda programs, promotions, pricing tools, and inventory optimization opportunities while coordinating with cross-functional teams to resolve issues and deliver timely account updates.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Agoda
Agoda
1 day ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage a portfolio of hotel partners as the main day-to-day commercial contact. Build strong partner relationships through regular communication and business reviews, monitor and analyze performance metrics, and identify gaps to drive visibility, conversion, and revenue improvements. Support partners in adopting Agoda programs, promotions, pricing tools, and inventory optimization opportunities while coordinating with cross-functional teams to resolve issues and deliver timely account updates.
Location: Fukuoka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of hotel partners and act as the main point of contact for day-to-day commercial matters.
  • •Build and maintain partner relationships via regular communication, business reviews, and performance discussions.
  • •Monitor and analyze key business metrics (production, availability, rate competitiveness, pricing, cancellations, Direct Share).
  • •Recommend actions to address performance gaps and improve visibility, conversion, and revenue results.
  • •Coordinate with cross-functional teams to resolve partner issues and provide account updates, business reviews, and performance summaries.

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •Experience in account management, sales, business development, or partner management.
  • •Strong analytical skills to interpret performance data and translate insights into actions.
  • •Excellent communication, stakeholder management, and relationship-building skills.
  • •Proficiency in business tools such as Excel, CRM systems, and presentation software, with native/fluent Japanese and business-level English communication.
Experience:Online travelHospitalityE-commerceTechnology industryRevenue management
Education:Bachelor's
Skills:Analytical skillsCommunicationStakeholder managementRelationship-buildingProblem-solving
Languages:JapaneseEnglish
Tech Stack:ExcelCRMCRM systemsPresentation software

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn