Principal Specialist, Service Account Executive (Airline Domain)

Amadeus
India
Workplace: HybridFull timeFunction: SalesEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Analytical thinking","Problem-solving","Operational management","Collaboration"]

Own service delivery and operational governance for one or more key airline customers, acting as the single point of contact and customer voice. Drive day-to-day SLA/KPI performance, manage incidents and escalations, and ensure backlog accountability through risks, aging cases, and action plans. Lead operational reviews and service governance meetings, coordinate release/change/maintenance activities, and partner with support, product, technology, security, and account teams to drive continuous service improvement.

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Amadeus
Amadeus
8 hours ago

Principal Specialist, Service Account Executive (Airline Domain)

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Last checked: 8 hours agoStatus: Live

Job Summary

Own service delivery and operational governance for one or more key airline customers, acting as the single point of contact and customer voice. Drive day-to-day SLA/KPI performance, manage incidents and escalations, and ensure backlog accountability through risks, aging cases, and action plans. Lead operational reviews and service governance meetings, coordinate release/change/maintenance activities, and partner with support, product, technology, security, and account teams to drive continuous service improvement.
Location: India
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Act as the face of Amadeus for assigned airline customers and build trusted customer relationships.
  • •Own day-to-day service delivery performance, ensuring SLA and KPI commitments are achieved.
  • •Manage operational reviews, service governance meetings, customer communications, incidents, and escalations.
  • •Drive backlog accountability by tracking open items, risks, ageing cases, and action plans.
  • •Coordinate release, change, maintenance, and operational activities impacting customer services, partnering across teams.

Key Requirements

  • •Strong customer-facing experience within the Airline IT or Shopping/Pricing domain.
  • •Proven experience managing service delivery, operational governance, and customer escalations.
  • •Experience managing operational reviews, KPI reporting, and service improvement plans for airline accounts.
  • •Excellent communication, presentation, and stakeholder management skills.
  • •Bachelor’s degree in Computer Science, Business Administration, Finance, or a related discipline.
Experience:Airline ITAviationService delivery
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementAnalytical thinkingProblem-solvingOperational managementCollaboration

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn