Senior Business Analyst (Voice)

T. Rowe Price
United States
Workplace: HybridFull timeUSD 96,500 - 164,000 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Logic","Reasoning","Analytical thinking","Communication"]

Partner with product owners, business stakeholders, and technology teams to elicit requirements and translate them into scalable contact center solutions on Amazon Connect. Drive solution design support and delivery coordination for customer service initiatives by improving routing logic, workflows, reporting, integrations, and operational effectiveness. Lead workshops and discovery sessions, build user stories and process flows, collaborate with architects and developers, and support testing and continuous improvements using contact center KPIs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
T. Rowe Price
T. Rowe Price
1 day ago

Senior Business Analyst (Voice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Partner with product owners, business stakeholders, and technology teams to elicit requirements and translate them into scalable contact center solutions on Amazon Connect. Drive solution design support and delivery coordination for customer service initiatives by improving routing logic, workflows, reporting, integrations, and operational effectiveness. Lead workshops and discovery sessions, build user stories and process flows, collaborate with architects and developers, and support testing and continuous improvements using contact center KPIs.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Articulate business needs and translate them into technology solutions
  • •Define and break down needs for new or enhanced services, processes, or features for a digital product team
  • •Gather, analyze, and document business and functional requirements for Amazon Connect solutions
  • •Translate requirements into user stories, process flows, use cases, and functional specifications
  • •Support testing and delivery by developing test scenarios, participating in UAT, and validating solutions

Pay and Benefits

Salary: USD 96,500 - 164,000 annually
Perks:RetirementHealth InsurancePaid LeaveHybrid Work

Key Requirements

  • •Bachelor’s degree or equivalent plus 5+ years of total relevant work experience
  • •Hands-on experience implementing, enhancing, or supporting Amazon Connect
  • •Knowledge of contact flows, routing profiles, queues, hours of operation, user management, and metrics/reporting
  • •Integrations with AWS services such as Lambda, Lex, S3, CloudWatch, and DynamoDB
  • •Familiarity with IVR, omnichannel/contact center capabilities, and call routing logic
Experience:5+ yearsContact centerAWSOmnichannelFinancial servicesAsset management
Education:Bachelor's
Skills:LogicReasoningAnalytical thinkingCommunication
Licenses:FINRA
Tech Stack:Amazon ConnectAWSLambdaLexS3CloudWatchDynamoDBIVROmnichannelCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

T. Rowe Price
Global investment management firm offering mutual funds, retirement services, and advisory solutions for individual and institutional investors. Manages assets across equities, fixed income, multi-asset, and alternative strategies.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baltimore, United States
Founded: 1937
WebsiteLinkedIn