Service Centre Manager (Mackay, QLD, AU, 4741)

Epiroc
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","People management","Customer service","Communication","Administrative skills"]

Oversee the day-to-day operations of Epiroc equipment and resources at a customer site in Mackay, ensuring reliable service delivery and operational excellence. Lead daily activities to meet business objectives, manage service job costs and work-in-progress toward milestones, and provide accurate, timely reporting. Ensure compliance with OHS, Quality, and Environmental policies while completing KPI-related tasks and supporting administrative duties.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Epiroc
Epiroc
2 hours ago

Service Centre Manager (Mackay, QLD, AU, 4741)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Oversee the day-to-day operations of Epiroc equipment and resources at a customer site in Mackay, ensuring reliable service delivery and operational excellence. Lead daily activities to meet business objectives, manage service job costs and work-in-progress toward milestones, and provide accurate, timely reporting. Ensure compliance with OHS, Quality, and Environmental policies while completing KPI-related tasks and supporting administrative duties.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee daily operations and management of equipment and resources at the customer site.
  • •Manage customer expectations and deliver outstanding service.
  • •Manage service job costs, including labor and resource allocation.
  • •Monitor work in progress to ensure project milestones are met.
  • •Adhere to OHS, Quality, and Environmental policies and complete KPI reporting and administrative duties.

Pay and Benefits

Perks:Paid ParentalEducation AssistanceEmployee Assistance

Key Requirements

  • •Mechanical trade qualifications or equivalent.
  • •Proven leadership and people management skills.
  • •Extensive experience maintaining surface/underground mining equipment, including hydraulic repairs, diagnostics, and low-voltage electrical repairs.
  • •Experience with both preventative and breakdown maintenance.
  • •Strong customer service skills and high computer/admin literacy.
Skills:LeadershipPeople managementCustomer serviceCommunicationAdministrative skills
Tech Stack:Hydraulic repairsDiagnosticsLow-voltage electrical repairsPreventative maintenanceBreakdown maintenance

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn