Client Manager

Aon
South Africa
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-10 yearsEducation: bachelorsSkills: ["Communication","Analytical","Problem-solving","Interpersonal skills","Teamwork"]

Lead and grow a portfolio of mid-market agricultural insurance clients, owning the day-to-day client relationship and performing risk/needs analysis to build client profiles. Drive renewals by preparing pre-renewal documents, coordinating client meetings, producing policy and claims documentation, and supporting fee negotiations. Maintain client satisfaction, retention, revenue, and profitability, ensure compliant client dealings, and contribute to new business development.

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FursaFursa
Aon
Aon
2 days ago

Client Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead and grow a portfolio of mid-market agricultural insurance clients, owning the day-to-day client relationship and performing risk/needs analysis to build client profiles. Drive renewals by preparing pre-renewal documents, coordinating client meetings, producing policy and claims documentation, and supporting fee negotiations. Maintain client satisfaction, retention, revenue, and profitability, ensure compliant client dealings, and contribute to new business development.
Location: South Africa
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead, develop, and improve the day-to-day agricultural client relationship.
  • •Build client profiles with risks and needs analysis for the portfolio.
  • •Manage inputs into renewals, including pre-renewal documents, client meetings, renewal notifications, and cancellations where applicable.
  • •Structure insurance programmes and produce client documentation such as policy documents and claims statistics; support renewal meetings and fee negotiations.
  • •Maintain client satisfaction, retention, revenue and profitability; ensure compliant dealings and contribute to new business development (including coordinating client service teams where applicable).

Key Requirements

  • •Minimum Grade 12 (or equivalent).
  • •Bachelor’s degree preferable.
  • •Registered as a representative with the FSCA in terms of the FAIS Act.
  • •Registered as an associate with the IISA Knowledge.
  • •5–10 years’ experience in a similar or related role with excellent knowledge of policy wordings and South short-term insurance markets.
Experience:5-10 yearsInsuranceAgricultural insurance
Education:Bachelor's
Skills:CommunicationAnalyticalProblem-solvingInterpersonal skillsTeamwork
Certifications:FSCA representative (FAIS Act)IISA associate
Languages:English
Tech Stack:MS WordExcel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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