Braze

1 month ago

Email Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join Braze to optimize email operations within a fast-growing SaaS environment, configuring client email channels, managing IP pools, and streamlining onboarding and support processes. You will collaborate with Sales, Product, RevOps and Delivery teams, document best practices, and drive data-informed improvements to scale email services for multiple markets. This role offers hands-on ownership, opportunities for leadership growth, and exposure to Braze’s email ecosystem including SparkPost/SendGrid integrations.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Configure our customers’ email channel capabilities, both for new and existing clients
•Manage client IP Pools to achieve timely assignments of IP addresses and achieve setup target times
•Manage your personal ticket queue to ensure regular turnover and completion of setups
•Be knowledgeable about current email best practices and functions
•Act as the main point of contact for customers, partners, and coworkers on all your setups

Pay and Benefits

Perks:EquityLearning StipendMedical BenefitsParental Leave

Key Requirements

•1-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
•Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences
•Familiarity with email systems preferred but not mandatory
•Excellent communication skills, able to work with, influence and align with multiple stakeholders
•A strong mindset of problem-solving with multiple operational tools and a focus on analytics to demonstrate progression towards goals

Experience:1-3 yearsSaaSMarketing automationEmailCustomer experience

Skills:CommunicationProblem-solvingCustomer-centricProcess-orientedTeamworkAutomationCross-functionalDocumentation

Languages:English

Tech Stack:Braze ecosystemSparkPostSendGridLookerTray.ioSlackbotsPagerDutyFinancialForce

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Email Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Configure our customers’ email channel capabilities, both for new and existing clients
•Manage client IP Pools to achieve timely assignments of IP addresses and achieve setup target times
•Manage your personal ticket queue to ensure regular turnover and completion of setups
•Be knowledgeable about current email best practices and functions
•Act as the main point of contact for customers, partners, and coworkers on all your setups

Pay and Benefits

Perks:EquityLearning StipendMedical BenefitsParental Leave

Key Requirements

•1-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
•Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences
•Familiarity with email systems preferred but not mandatory
•Excellent communication skills, able to work with, influence and align with multiple stakeholders
•A strong mindset of problem-solving with multiple operational tools and a focus on analytics to demonstrate progression towards goals

Experience:1-3 yearsSaaSMarketing automationEmailCustomer experience

Skills:CommunicationProblem-solvingCustomer-centricProcess-orientedTeamworkAutomationCross-functionalDocumentation

Languages:English

Tech Stack:Braze ecosystemSparkPostSendGridLookerTray.ioSlackbotsPagerDutyFinancialForce

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn