Claims Specialist

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Organization","Multitasking","Integrity"]

Handle insurance claims end-to-end for customers at a rental facility, from initial reporting and documentation through damage assessment and resolution. Serve as the primary contact between customers and insurance companies, coordinate with adjusters, and ensure all claims meet company policy and legal requirements. Maintain detailed records, provide empathetic customer support, and collaborate with legal, customer service, and fleet management to improve outcomes and reporting.

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FursaFursa
EquipmentShare
EquipmentShare
1 hour ago

Claims Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Handle insurance claims end-to-end for customers at a rental facility, from initial reporting and documentation through damage assessment and resolution. Serve as the primary contact between customers and insurance companies, coordinate with adjusters, and ensure all claims meet company policy and legal requirements. Maintain detailed records, provide empathetic customer support, and collaborate with legal, customer service, and fleet management to improve outcomes and reporting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Process insurance claims from initiation to resolution, including verifying information, assessing damages, and determining claim validity.
  • •Provide empathetic customer support to claim filers, guiding them through the process and keeping them informed of status and next steps.
  • •Maintain accurate records of all claims, including customer interactions, assessments, and resolutions.
  • •Coordinate between customers and insurance companies by working with insurance adjusters to facilitate assessments and settlements.
  • •Ensure compliance with company policies and legal requirements, and prepare reports on claim trends and outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveGym MembershipPaid Volunteer

Key Requirements

  • •High school diploma required; college degree or equivalent experience in insurance or customer service preferred.
  • •2+ years of experience in a customer service role, with claims processing or car rental industry experience highly desirable.
  • •Excellent communication and interpersonal skills with the ability to explain information clearly and empathetically.
  • •Strong organizational and multitasking abilities, with proficiency in MS Office and database software.
  • •Understanding of insurance policies and claims handling procedures; high integrity, patience, and ability to maintain confidentiality.
Experience:2+ years
Education:High School
Skills:CommunicationInterpersonal skillsOrganizationMultitaskingIntegrity
Languages:English
Tech Stack:MS OfficeDatabase softwareT3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn