Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Leadership","Training","Customer service","Problem-solving","Communication"]

Lead a heavy equipment maintenance team at a rental facility in Gillette, using EquipmentShare’s T3 platform to create and monitor work orders, track service intervals, diagnose issues, and order parts. Coordinate repair schedules for customer and company-owned equipment, manage customer inquiries to ensure satisfaction, and maintain a safe work environment through training, development, and quality supervision.

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EquipmentShare
EquipmentShare
19 hours ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a heavy equipment maintenance team at a rental facility in Gillette, using EquipmentShare’s T3 platform to create and monitor work orders, track service intervals, diagnose issues, and order parts. Coordinate repair schedules for customer and company-owned equipment, manage customer inquiries to ensure satisfaction, and maintain a safe work environment through training, development, and quality supervision.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians and supervise service personnel quality performance.
  • •Create, assign, and monitor work orders; track machine service intervals; diagnose issues and determine corrective actions using data across equipment makes/models.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Respond to and resolve customer inquiries, requests, complaints, and other communications.
  • •Train and develop employees while maintaining a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendCompany Truck

Key Requirements

  • •3 years of maintenance and service experience (rental industry or related construction field preferred).
  • •Experience leading maintenance teams.
  • •Strong interpersonal and problem-solving skills.
  • •Superior customer service skills plus verbal and written communication.
  • •Valid driver’s license with acceptable driving record; high school diploma (trade school certificate preferred).
Experience:Rental industryConstruction
Education:High School
Skills:LeadershipTrainingCustomer serviceProblem-solvingCommunication
Licenses:Driver's license
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn