Kong

1 month ago

Renewal Account Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Renewal-focused role responsible for driving contract renewals and account expansion for existing customers, with emphasis on retention, cross-sell opportunities, and collaboration with account teams to maximize recurring revenue in an open source / enterprise software context.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop and implement a comprehensive renewal strategy to maximize retention and identify upsell/cross-sell opportunities within the existing customer base.
•Collaborate with Account Executives to ensure a seamless renewal process and align Kong solutions with customer needs.
•Proactively engage several quarters before renewal dates to identify renewal risk and coordinate remedial actions with the account team and partners.
•Identify expansion opportunities to generate additional revenue and drive opportunities to closure with the appropriate account team.
•Serve as the primary point of contact for renewal-related inquiries, maintaining strong customer relationships and satisfaction.

Key Requirements

•2+ years of experience in Sales, Sales Development, or Account Management, preferably in enterprise software; knowledge of open source, APIs, and/or infrastructure software is highly advantageous.
•Demonstrated ability to maintain and grow customer relationships with a strong focus on high retention rates.
•Excellent communication, interpersonal, and negotiation skills, capable of managing customer expectations and closing renewals.
•A results-driven mindset with a track record of meeting or exceeding targets and objectives.
•Strong analytical skills to track and forecast renewal metrics and identify growth opportunities within the existing customer base.

Experience:2+ yearsOpen sourceEnterprise softwareAPIs

Skills:CommunicationNegotiationRelationship-buildingAnalytical thinkingStakeholder management

Tech Stack:APIsOpen sourceInfrastructure software

Company Brief

Kong

Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Kong

1 month ago

Renewal Account Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop and implement a comprehensive renewal strategy to maximize retention and identify upsell/cross-sell opportunities within the existing customer base.
•Collaborate with Account Executives to ensure a seamless renewal process and align Kong solutions with customer needs.
•Proactively engage several quarters before renewal dates to identify renewal risk and coordinate remedial actions with the account team and partners.
•Identify expansion opportunities to generate additional revenue and drive opportunities to closure with the appropriate account team.
•Serve as the primary point of contact for renewal-related inquiries, maintaining strong customer relationships and satisfaction.

Key Requirements

•2+ years of experience in Sales, Sales Development, or Account Management, preferably in enterprise software; knowledge of open source, APIs, and/or infrastructure software is highly advantageous.
•Demonstrated ability to maintain and grow customer relationships with a strong focus on high retention rates.
•Excellent communication, interpersonal, and negotiation skills, capable of managing customer expectations and closing renewals.
•A results-driven mindset with a track record of meeting or exceeding targets and objectives.
•Strong analytical skills to track and forecast renewal metrics and identify growth opportunities within the existing customer base.

Experience:2+ yearsOpen sourceEnterprise softwareAPIs

Skills:CommunicationNegotiationRelationship-buildingAnalytical thinkingStakeholder management

Tech Stack:APIsOpen sourceInfrastructure software

Company Brief

Kong

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor