Customer Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Communication","Empathy","Organizational skills","Attention to detail","Multitasking"]

Coordinate medical assistance for travelers by taking inbound calls and providing calm, clear guidance to clients and their families. You will assess situations using policy guidelines, arrange medical services such as doctor/facility referrals and prescription replacements, and support medically related travel arrangements. Working with medical professionals and global assistance partners, you’ll manage multiple cases, apply critical thinking, and document details accurately in case management systems.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
2 months ago

Customer Assistance Coordinator (Stevens Point, WI, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Coordinate medical assistance for travelers by taking inbound calls and providing calm, clear guidance to clients and their families. You will assess situations using policy guidelines, arrange medical services such as doctor/facility referrals and prescription replacements, and support medically related travel arrangements. Working with medical professionals and global assistance partners, you’ll manage multiple cases, apply critical thinking, and document details accurately in case management systems.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Take inbound calls from clients experiencing medical situations while traveling, from minor concerns to urgent needs.
  • •Provide calm, clear guidance and emotional reassurance to clients and their families during stressful circumstances.
  • •Coordinate medical services including doctor/facility referrals, prescription replacements, and medically related travel arrangements.
  • •Liaise with medical professionals, hospitals, clinics, and global assistance partners to arrange appropriate care.
  • •Assess situations using critical thinking and policy/operational guidelines, manage multiple cases, and document details accurately.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveParental LeaveVolunteer LeaveEap

Key Requirements

  • •High School Diploma or equivalent.
  • •Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
  • •Strong verbal communication skills to explain information clearly and compassionately.
  • •Ability to remain calm, empathetic, and professional when supporting people in distress.
  • •Strong organisational skills and attention to detail, including accurate documentation.
Experience:Customer serviceCall-centreHealthcare coordinationTravel assistance
Education:High School
Skills:CommunicationEmpathyOrganizational skillsAttention to detailMultitasking

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn