CFJC Agent I Bilingual

Schnitzer Steel
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceEducation: high_schoolSkills: ["Communication","Attention to detail","Multitasking","Dependability","Work ethic"]

Answer inbound calls and emails from customers about selling or donating vehicles to Pick-N-Pull, gathering details to create quotes or complete purchase orders. Handle customer inquiries on store information, vehicle parts pricing, and local inventory. Coordinate with store personnel for pickup scheduling and help resolve complaints. Work in a contact center environment using documented scripting, follow performance standards, and collaborate with team leaders and supervisors.

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Schnitzer Steel
Schnitzer Steel
6 months ago

CFJC Agent I Bilingual

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Answer inbound calls and emails from customers about selling or donating vehicles to Pick-N-Pull, gathering details to create quotes or complete purchase orders. Handle customer inquiries on store information, vehicle parts pricing, and local inventory. Coordinate with store personnel for pickup scheduling and help resolve complaints. Work in a contact center environment using documented scripting, follow performance standards, and collaborate with team leaders and supervisors.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Answer inbound customer phone calls and emails related to selling or donating vehicles, and gather information to create quotes or complete purchase orders using documented procedures.
  • •Place outbound customer calls in response to inquiries sent by phone, email, fax, or electronic fax.
  • •Respond to customer questions about store information (hours, days of operation, sales) and specific vehicle parts pricing and local inventory.
  • •Coordinate with Pick-N-Pull store personnel to support pickup scheduling and resolve customer complaints or concerns.
  • •Adhere to departmental performance standards and collaborate effectively with other contact center agents and leaders.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED.
  • •Fluency in English, plus bilingual English/Spanish.
  • •Good verbal and written communication skills with attention to detail.
  • •Basic computer and keyboarding skills, with the ability to multi-task in a fast-paced environment.
  • •Available to work full time Sunday through Saturday, 5:00am to 6:30pm, and must pass a drug screen and background check.
Education:High School
Skills:CommunicationAttention to detailMultitaskingDependabilityWork ethic
Languages:EnglishSpanish

Company Brief

Schnitzer Steel
Radius Recycling processes ferrous and nonferrous scrap metal and operates recycling facilities, mill services, and downstream metal recovery operations. It serves industrial, commercial, and retail customers across North America with circular-economy materials solutions.
Industry: Recycling & Waste Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Portland, United States
Founded: 1906
WebsiteLinkedIn