NTT

3 months ago

Helpdesk Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users by guiding them on IT devices, applications, and processes. Log, update, and escalate support issues, and support end-user onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance while identifying and implementing process and technology improvements. Work onsite with 24/7 rotational shifts and week offs, using strong troubleshooting skills across Windows 10, macOS, mobile OSs, and productivity suites.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements to support business users and internal IT teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with ability to work with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•Comfortable working independently within a diverse global team.
•IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:IT Service DeskITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT