3 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own enterprise treasury customer success for Ripple Treasury solutions, driving adoption, health, retention, and measurable value realization. Partner with Account Managers to manage the end-to-end lifecycle, build trusted relationships with CFOs and treasury leaders, co-create success plans, run executive business reviews, and scale lifecycle engagement. Act as an internal advocate and collaborate cross-functionally to address obstacles and ensure implementations, renewals, and expansions succeed.

Location: Toronto, Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop trusted advisor relationships with CFOs, treasurers, and finance executives to drive product adoption and business value.
•Manage enterprise treasury customer outcomes across onboarding through long-term strategic use, including adoption, growth, health, and retention.
•Co-create Value Achievement and Success Plans with customers using tangible success metrics such as cost reduction, liquidity optimization, and payment efficiency.
•Develop, automate, and scale customer lifecycle engagements (kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs).
•Collaborate cross-functionally (Product, Engineering, Sales, Support) to relay feedback, resolve requests, and drive successful implementation, adoption, expansion, and renewals.

Travel: Low travel

Pay and Benefits

Salary: USD 168,000 - 210,000 annually

Perks:Health InsuranceRetirementLearning BudgetParental LeaveMobile Phone

Key Requirements

•7+ years in customer success, account management, or enterprise software sales, ideally in treasury management, fintech, banking, or enterprise SaaS.
•Strong knowledge of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows.
•Ability to communicate with enterprise stakeholders from analysts and managers through CFO/C-suite across complex organizational dynamics.
•Strong executive presentation and communication skills, verbal and written.
•Bachelor’s degree in Finance, Business, or related field; MBA or equivalent experience is a plus.

Experience:7+ yearsFintechBankingEnterprise SaaSTreasury management

Education:Bachelor's in Finance, Business, or a related field

Skills:Trusted advisorExecutive communicationProject managementData-drivenStakeholder management

Languages:English

Company Brief

Ripple

Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Ripple

3 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Toronto, Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop trusted advisor relationships with CFOs, treasurers, and finance executives to drive product adoption and business value.
•Manage enterprise treasury customer outcomes across onboarding through long-term strategic use, including adoption, growth, health, and retention.
•Co-create Value Achievement and Success Plans with customers using tangible success metrics such as cost reduction, liquidity optimization, and payment efficiency.
•Develop, automate, and scale customer lifecycle engagements (kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs).
•Collaborate cross-functionally (Product, Engineering, Sales, Support) to relay feedback, resolve requests, and drive successful implementation, adoption, expansion, and renewals.

Travel: Low travel

Pay and Benefits

Salary: USD 168,000 - 210,000 annually

Perks:Health InsuranceRetirementLearning BudgetParental LeaveMobile Phone

Key Requirements

•7+ years in customer success, account management, or enterprise software sales, ideally in treasury management, fintech, banking, or enterprise SaaS.
•Strong knowledge of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows.
•Ability to communicate with enterprise stakeholders from analysts and managers through CFO/C-suite across complex organizational dynamics.
•Strong executive presentation and communication skills, verbal and written.
•Bachelor’s degree in Finance, Business, or related field; MBA or equivalent experience is a plus.

Experience:7+ yearsFintechBankingEnterprise SaaSTreasury management

Education:Bachelor's in Finance, Business, or a related field

Skills:Trusted advisorExecutive communicationProject managementData-drivenStakeholder management

Languages:English

Company Brief

Ripple

Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn