Samsara

3 months ago

Manager, Implementation - Public Sector Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Manager leading a remote Mid-Market Customer Success team for a US-based role, shaping onboarding, adoption, renewal, and value realization across public sector customers. You’ll coach a high-performing group of CSMs, define scalable playbooks, and drive KPIs while aligning with Samsara’s culture and long-term strategic objectives.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
•Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
•Lead and support the CSM team through critical customer engagements.
•Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
•Hire, develop and lead an inclusive, engaged, and high-performing team.

Pay and Benefits

Salary: USD 109,480 - 147,200 annually

Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

•5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
•3+ years in a people manager or leadership role preferred.
•Bachelor's degree from a 4-year accredited institution.

Experience:5+ yearsSaaSIoTLogisticsField servicesManufacturing

Education:Bachelor's

Skills:LeadershipCommunicationRelationship-buildingCoachingProblem-solving

Languages:English

Tech Stack:GainsightAIAutomation

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

3 months ago

Manager, Implementation - Public Sector Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
•Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
•Lead and support the CSM team through critical customer engagements.
•Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
•Hire, develop and lead an inclusive, engaged, and high-performing team.

Pay and Benefits

Salary: USD 109,480 - 147,200 annually

Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

•5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
•3+ years in a people manager or leadership role preferred.
•Bachelor's degree from a 4-year accredited institution.

Experience:5+ yearsSaaSIoTLogisticsField servicesManufacturing

Education:Bachelor's

Skills:LeadershipCommunicationRelationship-buildingCoachingProblem-solving

Languages:English

Tech Stack:GainsightAIAutomation

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn