Entry Level Claims Examiner (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Empathetic","Dependable","Detailed","Service-minded","Written communication","Verbal communication","Attention to detail","Thorough investigation","Documentation","Customer support"]

Assess and investigate travel-related claims for coverage and validity, applying policy guidelines to deliver timely resolutions within 15–25 days. Provide empathetic, high-quality customer support to claimants, gather documentation, and maintain clear communication with stakeholders. Review new and existing claims, build a claim action plan, keep detailed records in internal claims systems, and ensure compliance with applicable statutory and regulatory requirements.

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Zurich Insurance
Zurich Insurance
1 day ago

Entry Level Claims Examiner (Stevens Point, WI, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Assess and investigate travel-related claims for coverage and validity, applying policy guidelines to deliver timely resolutions within 15–25 days. Provide empathetic, high-quality customer support to claimants, gather documentation, and maintain clear communication with stakeholders. Review new and existing claims, build a claim action plan, keep detailed records in internal claims systems, and ensure compliance with applicable statutory and regulatory requirements.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Assess and investigate travel-related claims using policy guidelines to ensure timely resolutions within 15–25 days.
  • •Provide exceptional customer support to claimants throughout the claims process.
  • •Spend 50–75% of time conversing with stakeholders to bring claims to final resolution within 15–25 days.
  • •Assess coverage for new and existing claims, conduct investigations, and establish clear action plans for timely resolutions.
  • •Maintain detailed claim records in internal claims systems and comply with statutory and regulatory requirements.

Pay and Benefits

Perks:Health Insurance401kEapPaid LeaveParental Leave

Key Requirements

  • •1–2 years of customer service experience.
  • •Be eager to learn new skills in claims and the insurance industry.
  • •Excellent written and verbal communication skills.
  • •Strong attention to detail for thorough investigations and precise documentation.
  • •Willingness to obtain State Specific Adjuster Licensing within 6 months of employment.
Skills:EmpatheticDependableDetailedService-mindedWritten communicationVerbal communicationAttention to detailThorough investigationDocumentationCustomer support
Licenses:State Specific Adjuster Licensing
Tech Stack:Internal claims systems

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn