Recovery Officer (UAEN)

Commercial Bank of Dubai
Sharjah
Workplace: OnsiteFull timeFunction: SalesExperience: 2-5 yearsEducation: high_schoolSkills: ["Customer service","Accuracy","Confidentiality","Professional communication","Problem resolution"]

Provide comprehensive operational support to the Collections department by managing sensitive documentation, monitoring settlement compliance, and handling customer complaints. Contact 180+ delinquent clients to recover overdue payments through professional “promises to pay” conversion, follow-ups on credit card and loan accounts, and negotiation of settlements with appropriate haircuts. Perform skip tracing, monitor delinquency trends and portfolio indicators, initiate credit control actions, and escalate high-value uncooperative cases to legal action while ensuring regulatory compliance and accurate documentation.

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FursaFursa
Commercial Bank of Dubai
Commercial Bank of Dubai
1 day ago

Recovery Officer (UAEN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide comprehensive operational support to the Collections department by managing sensitive documentation, monitoring settlement compliance, and handling customer complaints. Contact 180+ delinquent clients to recover overdue payments through professional “promises to pay” conversion, follow-ups on credit card and loan accounts, and negotiation of settlements with appropriate haircuts. Perform skip tracing, monitor delinquency trends and portfolio indicators, initiate credit control actions, and escalate high-value uncooperative cases to legal action while ensuring regulatory compliance and accurate documentation.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide administrative and operational support to the Collections department, including meticulous management of sensitive documentation and compliance with regulatory requirements.
  • •Contact 180+ delinquent clients and convert “promises to pay” into payments through assertive, professional communication.
  • •Follow up on credit card and loan accounts to encourage settlements, including negotiating settlements with appropriate haircuts to reduce credit losses.
  • •Facilitate restructuring using assured repayment methods (e.g., salary transfer to the bank) and meet assigned monthly collection targets.
  • •Resolve customer queries and disputes, initiate legal action for high-value uncooperative accounts, and perform skip tracing and credit control actions (e.g., suspension/cancellation of facilities).

Key Requirements

  • •High school graduate; university degree (BA/BS) preferred.
  • •Minimum 2-5 years experience in collections.
  • •Strong background in debt management and demonstrated recovery process experience.
  • •Thorough knowledge of banking regulations and compliance procedures for debt management.
  • •Written and spoken English; Arabic preferred.
Experience:2-5 yearsCollectionsDebt managementBankingCredit risk
Education:High School in BA/BS (preferred)
Skills:Customer serviceAccuracyConfidentialityProfessional communicationProblem resolution
Languages:EnglishArabic

Eligibility

Nationality:UAE National

Company Brief

Commercial Bank of Dubai
Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1969
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