Manager, Airport Customer Operations - LAX (Los Angeles, CA, US)

American Airlines Group
Los Angeles
Workplace: OnsiteFull timeUSD 98,000 - 134,000Function: Product ManagementEducation: high_schoolSkills: ["Self-motivated","Detail oriented","Team player","Work in a fast-paced environment","Operate professionally in high-stress situations"]

Lead day-to-day airport customer service operations as part of the Hubs and Gateways team, ensuring efficient resource use and compliance with company and departmental safety and security procedures. Develop and coach employees and customer service managers, monitor on-time performance, and drive improvements. Manage staffing and schedules, oversee vendor relationships, follow internal audit requirements, and serve as a grievance hearing officer when required.

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American Airlines Group
American Airlines Group
17 hours ago

Manager, Airport Customer Operations - LAX (Los Angeles, CA, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead day-to-day airport customer service operations as part of the Hubs and Gateways team, ensuring efficient resource use and compliance with company and departmental safety and security procedures. Develop and coach employees and customer service managers, monitor on-time performance, and drive improvements. Manage staffing and schedules, oversee vendor relationships, follow internal audit requirements, and serve as a grievance hearing officer when required.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Develop employees and oversee day-to-day customer service operations
  • •Solicit ideas and feedback from employees and ensure follow-through
  • •Communicate procedural changes and ensure compliance
  • •Monitor and measure on-time performance, identify improvement areas, and implement performance improvements
  • •Review staffing requirements and schedules and conduct grievance hearings as required

Pay and Benefits

Salary: USD 98,000 - 134,000
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school degree or GED equivalent
  • •3 years of airline supervisory experience
  • •3 years of airport operations experience
  • •Possess a valid US Driver's License
  • •Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Experience:AirlineAirport operations
Education:High School
Skills:Self-motivatedDetail orientedTeam playerWork in a fast-paced environmentOperate professionally in high-stress situations
Licenses:US Driver's License

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn