Repair HP on HP Operations

HP
Mexico
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Clear communication","Partner management","Data-driven decision-making","Results orientation","Learning agility"]

Support end-to-end warranty and post-sales service operations for HP, managing repair, refurbishment, and post-sales support activities. Drive operational excellence by monitoring performance, service levels, productivity, and customer experience metrics. Coordinate with supply chain partners, repair vendors, and internal stakeholders, build executive-ready dashboards, handle escalations and root-cause actions, and lead process improvement to reduce costs and improve quality compliance.

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FursaFursa
HP
HP
3 days ago

Repair HP on HP Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support end-to-end warranty and post-sales service operations for HP, managing repair, refurbishment, and post-sales support activities. Drive operational excellence by monitoring performance, service levels, productivity, and customer experience metrics. Coordinate with supply chain partners, repair vendors, and internal stakeholders, build executive-ready dashboards, handle escalations and root-cause actions, and lead process improvement to reduce costs and improve quality compliance.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Manage day-to-day HP service operations to ensure execution of repair, refurbishment, warranty, and post-sales support activities.
  • •Monitor operational performance and customer experience indicators using KPIs to drive business results.
  • •Coordinate with cross-functional teams, supply chain partners, repair vendors, and stakeholders to ensure seamless service delivery.
  • •Develop and maintain operational reports, dashboards, and performance analytics to identify improvement opportunities.
  • •Support customer escalations with root cause analysis and corrective actions; drive process improvement, standardization, and automation initiatives.

Key Requirements

  • •Prior experience within HP or a comparable service/repair ecosystem (warranty, whole-unit repair, or ITAD operations).
  • •Lean Six Sigma or continuous-improvement certification.
  • •Familiarity with service/repair ticketing and ERP platforms (e.g., SAP, Salesforce Service Cloud, or equivalent).
  • •Experience leading or influencing cross-functional teams without direct authority.
  • •Ability to demonstrate operational rigor, data-driven decision-making, and executive-ready reporting.
Experience:WarrantyService/repair operationsSupply chainERP
Skills:Clear communicationPartner managementData-driven decision-makingResults orientationLearning agility
Certifications:PMPCertified Professional In Supply Management
Tech Stack:SAPSalesforce Service CloudERPSAP ApplicationsDashboardsTicketing

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn