Helpdesk Senior Representative

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Troubleshooting","Research","Problem-solving"]

Provide L1 technical guidance for reported issues by phone and email, guiding the identification, prioritization, and resolution of customer problems. Perform recognition, research, isolation, resolution, and follow-up to ensure online system issues are handled accurately and in a timely manner. Serve as a liaison between customers and internal departments, supporting resolution during rotational shifts in Bengaluru.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Helpdesk Senior Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide L1 technical guidance for reported issues by phone and email, guiding the identification, prioritization, and resolution of customer problems. Perform recognition, research, isolation, resolution, and follow-up to ensure online system issues are handled accurately and in a timely manner. Serve as a liaison between customers and internal departments, supporting resolution during rotational shifts in Bengaluru.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L1 technical guidance for reported problems via telephone and email
  • •Identify, prioritize, and drive resolution of reported issues
  • •Perform recognition, research, isolation, resolution, and follow-up steps
  • •Act as a liaison between customers and internal departments to ensure timely resolution
  • •Work rotational shift support for helpdesk activities

Key Requirements

  • •Graduate with minimum 6 months experience in a technical support role
  • •6 months of experience
  • •Good communication skills
  • •Basic MS troubleshooting
  • •Basic technical troubleshooting skills for computers and basic TS on networking
Skills:CommunicationTroubleshootingResearchProblem-solving
Tech Stack:NetworkingComputer troubleshooting

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn