Foodics

6 months ago

CX Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

The CX Researcher will support the Voice of Customer program by conducting NPS follow-ups, churn exit interviews, and CSAT outreach. You’ll capture and analyze customer feedback, identify trends and root causes, escalate issues, and prepare insights for CX and Operations to drive service improvements across the customer journey.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Key Responsibilities

•Conduct NPS follow‑up calls across all segments (detractors, passives, and promoters) to understand customer feedback, identify key drivers, and document root causes.
•Perform exit interviews with churned customers to identify churn reasons, understand competitive movement, and highlight any emerging concerns or rising competitive threats.
•Execute CSAT follow‑up calls across responses to clarify feedback and uncover improvement opportunities.
•Escalate critical customer issues identified during CX reactive activities through the appropriate internal channels to ensure timely resolution.
•Capture, categorize, and analyze customer feedback across all reactive touchpoints.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

•Bachelor’s degree in Business, Marketing, Communications, or a related field.
•0–2 years of experience in Customer Experience, Customer Support, Research, or similar roles.
•Strong communication and active listening skills, with the ability to handle sensitive conversations.
•Analytical mindset with the ability to translate qualitative feedback into actionable insights.
•Experience using platforms such as Zendesk, Xcally/other call-recording tools, Salesforce, and other CX/CRM systems; familiarity with NPS, CSAT and VoC methodologies.

Experience:0VoCNPSCSATCustomer feedbackCX Research

Education:Bachelor's

Skills:CommunicationActive listeningAnalytical thinking

Languages:EnglishArabic

Tech Stack:ZendeskSalesforceXcallyVoCNPSCSATCall-recording tools

Company Brief

Foodics

Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn

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Foodics

6 months ago

CX Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Key Responsibilities

•Conduct NPS follow‑up calls across all segments (detractors, passives, and promoters) to understand customer feedback, identify key drivers, and document root causes.
•Perform exit interviews with churned customers to identify churn reasons, understand competitive movement, and highlight any emerging concerns or rising competitive threats.
•Execute CSAT follow‑up calls across responses to clarify feedback and uncover improvement opportunities.
•Escalate critical customer issues identified during CX reactive activities through the appropriate internal channels to ensure timely resolution.
•Capture, categorize, and analyze customer feedback across all reactive touchpoints.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

•Bachelor’s degree in Business, Marketing, Communications, or a related field.
•0–2 years of experience in Customer Experience, Customer Support, Research, or similar roles.
•Strong communication and active listening skills, with the ability to handle sensitive conversations.
•Analytical mindset with the ability to translate qualitative feedback into actionable insights.
•Experience using platforms such as Zendesk, Xcally/other call-recording tools, Salesforce, and other CX/CRM systems; familiarity with NPS, CSAT and VoC methodologies.

Experience:0VoCNPSCSATCustomer feedbackCX Research

Education:Bachelor's

Skills:CommunicationActive listeningAnalytical thinking

Languages:EnglishArabic

Tech Stack:ZendeskSalesforceXcallyVoCNPSCSATCall-recording tools

Company Brief

Foodics

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn