Fraud Investigator - Customer Protection

Robinhood
Denver, Florida
Workplace: OnsiteFull timeUSD 1 - 1Function: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Communication","Analytical skills","Attention to detail","Interpersonal skills","Mentoring"]

Investigate fraud alerts for customers with active fraud alerts and account restrictions by conducting timely, in-depth reviews across ACH, debit card, cryptocurrency, and wire transfers. Handle inbound phone calls to gather customer details and required documentation, determine fraud vs. no fraud using internal procedures, and document rationales. Use analytical pattern detection to identify emerging fraud trends and communicate next steps to customers.

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Robinhood
Robinhood
2 days ago

Fraud Investigator - Customer Protection

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Investigate fraud alerts for customers with active fraud alerts and account restrictions by conducting timely, in-depth reviews across ACH, debit card, cryptocurrency, and wire transfers. Handle inbound phone calls to gather customer details and required documentation, determine fraud vs. no fraud using internal procedures, and document rationales. Use analytical pattern detection to identify emerging fraud trends and communicate next steps to customers.
Location: Denver, Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Conduct in-depth, timely investigations on accounts flagged for fraud across ACH, debit card, cryptocurrency, and wire transfers.
  • •Handle inbound calls from users with fraud restrictions and take investigations to completion using internal procedures and policies.
  • •Use critical thinking and pattern detection to identify proactive ways to spot emerging fraud.
  • •Document the rationale and determination for each alert and refer cases to other teams when needed.
  • •Gather customer information and applicable documentation, then communicate next steps and set expectations.

Pay and Benefits

Salary: USD 1
Equity and Bonus:Equity

Key Requirements

  • •2+ years of experience in fraud investigations, including knowledge of account takeovers, identity theft, money mule, and money movement fraud (or adjacent equivalent experience).
  • •Ability to operate in a fast-paced environment and proactively identify problems while generating solutions.
  • •Strong written and verbal communication plus analytical skills and attention to detail.
  • •Interpersonal skills and experience working cross-functionally with product, engineering, legal, compliance, vendor partners, or financial crimes teams.
  • •Passion for mentoring and working with junior fraud investigators and agents.
Experience:2+ yearsFraud investigations
Skills:CommunicationAnalytical skillsAttention to detailInterpersonal skillsMentoring
Certifications:Certified Fraud Examiner (CFE)
Languages:English

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn