Customer Operations Analyst

Texas Instruments
Dallas
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Analytical and problem solving","Collaboration","Initiative","Time management"]

Own customer accounts by monitoring account health and overseeing the order-to-cash process to ensure a consistently great customer experience. Partner with Sales and cross-functional teams to understand customer supply chain and business needs, identify root causes of fulfillment disruptions, and drive short- and long-term resolutions. Use analytics and market insights to provide updates to senior leaders, optimize workflows for digitization, and represent the company in customer meetings and negotiations.

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FursaFursa
Texas Instruments
Texas Instruments
2 days ago

Customer Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own customer accounts by monitoring account health and overseeing the order-to-cash process to ensure a consistently great customer experience. Partner with Sales and cross-functional teams to understand customer supply chain and business needs, identify root causes of fulfillment disruptions, and drive short- and long-term resolutions. Use analytics and market insights to provide updates to senior leaders, optimize workflows for digitization, and represent the company in customer meetings and negotiations.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Develop in-depth knowledge of customers’ supply chain process, ordering methods, business model, and market sector
  • •Maintain holistic account accountability by monitoring account health and overseeing the order-to-cash cycle
  • •Advocate internally for customer needs across functions and drive solutions to increase customer satisfaction
  • •Analyze customer and order-fulfillment metrics and reporting to drive operational strategy
  • •Identify root causes of fulfillment disruptions, align internally on resolution, and provide regular account status updates to senior leaders

Key Requirements

  • •Bachelor's degree in Operations, Supply Chain, Business or related fields
  • •2+ years of relevant experience
  • •Strong verbal and written communication skills
  • •Demonstrated strong analytical and problem-solving skills
  • •Ability to collaborate across stakeholders and drive for results in a fast-paced, changing environment
Experience:2+ yearsSemiconductorSupply chainOperationsOrder fulfillmentOrder-to-cash
Education:Bachelor's
Skills:CommunicationAnalytical and problem solvingCollaborationInitiativeTime management
Tech Stack:Microsoft Office Suite

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn