Senior Engineer - R01568929

Brillio
Guadalajara
Workplace: HybridFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Documentation","Structured procedure adherence","Learning mindset","Coaching integration"]

Provide supervised application support for Epic healthcare systems, including routine maintenance, validation, ticket updates, documentation, and basic troubleshooting. Assist with test execution and scheduled upgrades, and help fulfill security/access requests within provider and payer workflows. Support assigned build and platform activities while clearly documenting work in Jira and related knowledge articles. Work U.S. business hours as you ramp up through structured onboarding and potential Epic training.

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FursaFursa
Brillio
Brillio
3 weeks ago

Senior Engineer - R01568929

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide supervised application support for Epic healthcare systems, including routine maintenance, validation, ticket updates, documentation, and basic troubleshooting. Assist with test execution and scheduled upgrades, and help fulfill security/access requests within provider and payer workflows. Support assigned build and platform activities while clearly documenting work in Jira and related knowledge articles. Work U.S. business hours as you ramp up through structured onboarding and potential Epic training.
Location: Guadalajara
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision.
  • •Assist with test execution, ticket updates, documentation, and basic application troubleshooting.
  • •Support scheduled upgrades, onboarding activities, and security/access requests within provider/payer workflows.
  • •Participate in assigned department build support or payer-platform support activities.
  • •Document work clearly in Jira and maintain accurate support records and test evidence.

Key Requirements

  • •Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision.
  • •Assist with test execution, ticket updates, documentation, and basic application troubleshooting.
  • •Support scheduled upgrades, onboarding, and security/access requests within provider or payer workflows.
  • •Document work clearly in Jira, knowledge articles, test evidence, and support records.
  • •Understanding of software testing principles and validation processes, plus exposure to Epic terminology/workflows or healthcare IT concepts.
Experience:0Healthcare technologyApplication supportEnterprise technologyEpicHealthcare IT
Education:Bachelor's in Computer Science, Information Technology, Healthcare Informatics, or related field
Skills:DocumentationStructured procedure adherenceLearning mindsetCoaching integration
Tech Stack:EpicJiraSQL

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn