Store Team Lead, IOI Puchong (SELANGOR DARUL EHSAN, 10, MY, 47170)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Team collaboration","Sales leadership","Customer service"]

Lead retail team performance by delivering outstanding consumer service using the C.H.A.R.M. service model, coordinating daily opening/closing procedures, and driving sales targets to meet store goals. You’ll coach team members on products, promotions, and store standards, support execution of POS and stock processes, and partner with store management to improve key performance indicators through sales-driven techniques.

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Crocs Inc.
Crocs Inc.
12 hours ago

Store Team Lead, IOI Puchong (SELANGOR DARUL EHSAN, 10, MY, 47170)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead retail team performance by delivering outstanding consumer service using the C.H.A.R.M. service model, coordinating daily opening/closing procedures, and driving sales targets to meet store goals. You’ll coach team members on products, promotions, and store standards, support execution of POS and stock processes, and partner with store management to improve key performance indicators through sales-driven techniques.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee opening and closing procedures, educate team members on products and promotions, and drive daily sales targets.
  • •Coordinate, delegate, prioritize, and ensure store deadlines are met with follow-up on daily activities.
  • •Support retail operations including POS management, stock replenishment, pricing/markdown processes, loyalty program promotion, and cleanliness/recovery standards.
  • •Follow asset protection policies and procedures, including shortage prevention, inventory control, and compliance.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Proven leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Strong written and verbal communication skills for interacting with store teams, operations managers, district managers, and corporate partners.
  • •Ability to succeed in a high-growth, fast-paced retail environment.
  • •Flexible availability for nights, weekends, holidays, and extended hours, with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationTeam collaborationSales leadershipCustomer service
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn