Workforce Management Assistant Manager

Delivery Hero
Riyadh
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-6 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Problem-solving"]

Lead third-party picker workforce operations and performance, coordinating interviews, onboarding, and store coverage while driving efficiency through forecasting, scheduling, and cross-functional collaboration with Operations, HR, Finance, and Procurement. Manage vendor onboarding, performance escalations, and continuous process improvements within HungerStation’s quick commerce operations in Riyadh.

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FursaFursa
Delivery Hero
Delivery Hero
4 months ago

Workforce Management Assistant Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead third-party picker workforce operations and performance, coordinating interviews, onboarding, and store coverage while driving efficiency through forecasting, scheduling, and cross-functional collaboration with Operations, HR, Finance, and Procurement. Manage vendor onboarding, performance escalations, and continuous process improvements within HungerStation’s quick commerce operations in Riyadh.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage third-party picker workforce operations by sourcing and onboarding suitable partners, coordinating picker interviews, aligning on store coverage and shift requirements, and ensuring operational readiness including transportation arrangements, housing proximity, and on-time attendance at assigned stores.
  • •Monitor and improve in-store picker performance by tracking attendance, hygiene standards, and operational productivity; coordinating training and feedback with partners; and requesting replacements when performance does not meet HungerStation standards within the defined improvement period.
  • •Analyze workforce and operational performance metrics (e.g., utilization, adherence, attendance) to identify inefficiencies, address store-level workforce gaps, and implement actionable improvements that optimize staffing effectiveness.
  • •Manage vendor onboarding and partnership processes by reviewing contracts, evaluating vendor operational readiness, and collaborating with cross-functional teams (Finance, Legal, Procurement, and Operations) to ensure compliance with HungerStation standards and a smooth partner engagement process.
  • •Oversee third-party partner performance and accountability, addressing operational issues and lack of responsiveness through structured escalation, applying contractual penalties when applicable, and recommending partnership suspension or termination when vendors consistently fail to meet HungerStation standards.

Key Requirements

  • •3–6 years of experience in Workforce Management, Operations Planning, or Capacity Planning
  • •Experience in contact center / logistics / operations-heavy environments
  • •Proven exposure to forecasting, scheduling, and performance reporting
  • •Experience managing cross-functional stakeholders (Operations, HR, Finance, procurement)
  • •Bachelor’s degree in Engineering, Data science, Computer Science, Supply Chain or a relevant field is required.
Experience:3-6 yearsLogisticsDeliveryE-commerce
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementProblem-solving
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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