Zendesk

2 days ago

Sales Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Partner with EMEA leadership as a strategic sales operations partner for the Regional VP of UK & Ireland. Own regional sales processes end-to-end, including forecasting, pipeline management, demand generation tracking, and QBRs. Lead AI automation rollout to improve sales velocity, optimize workflows, and serve as a Salesforce/BI subject matter expert. Collaborate globally with GTM Ops, Enablement, and RevOps to align on tooling and KPIs.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Seniority: Manager level

Key Responsibilities

•Partner with EMEA RVPs on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.
•Represent regional sales leadership in global and cross-functional forums and act as a leadership proxy when needed.
•Own core regional sales processes end-to-end, including territory planning, demand generation tracking, performance reporting, and QBRs.
•Drive rollout, adoption, and scaling of AI automation tools and processes to improve sales velocity and efficiency.
•Analyze Salesforce and BI data to provide actionable recommendations and ensure high data quality and pipeline precision.

Key Requirements

•5+ years of experience in a Sales Operations or Revenue Operations role in a fast-paced, scaling SaaS environment.
•Proven ability to drive software adoption, especially AI or automation tools, and align sales teams behind new technology.
•Strong analytical skills using Salesforce and BI tools; SQL knowledge is a plus.
•Ability to manage long-term strategic projects (e.g., territory modeling) alongside day-to-day tactical requests.
•Team-first collaboration with global peers and centres of excellence, with high autonomy in assigned regions.

Experience:5+ yearsSaaS

Skills:Change managementAnalytical thinkingCross-functional collaborationAutonomyStrategic execution

Tech Stack:SalesforceBI toolsSQLGeminiChatGPTClaudeLLMs

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Zendesk

2 days ago

Sales Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Seniority: Manager level

Key Responsibilities

•Partner with EMEA RVPs on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.
•Represent regional sales leadership in global and cross-functional forums and act as a leadership proxy when needed.
•Own core regional sales processes end-to-end, including territory planning, demand generation tracking, performance reporting, and QBRs.
•Drive rollout, adoption, and scaling of AI automation tools and processes to improve sales velocity and efficiency.
•Analyze Salesforce and BI data to provide actionable recommendations and ensure high data quality and pipeline precision.

Key Requirements

•5+ years of experience in a Sales Operations or Revenue Operations role in a fast-paced, scaling SaaS environment.
•Proven ability to drive software adoption, especially AI or automation tools, and align sales teams behind new technology.
•Strong analytical skills using Salesforce and BI tools; SQL knowledge is a plus.
•Ability to manage long-term strategic projects (e.g., territory modeling) alongside day-to-day tactical requests.
•Team-first collaboration with global peers and centres of excellence, with high autonomy in assigned regions.

Experience:5+ yearsSaaS

Skills:Change managementAnalytical thinkingCross-functional collaborationAutonomyStrategic execution

Tech Stack:SalesforceBI toolsSQLGeminiChatGPTClaudeLLMs

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor