Senior Technical Success Manager-AMS

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Ownership","Integrity","Problem-solving","Collaboration","Growth mindset"]

Serve as a strategic technical advisor and central post-sales point of contact, guiding customers through their Zero Trust journey. Build relationships across stakeholders and operational service owners, provide technical guidance and governance for seamless integration, and proactively drive adoption by anticipating hurdles and creating risk mitigation plans. Lead complex escalations in collaboration with Sales, Support, and Product, and contribute playbooks and best practices for the Customer Success team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zscaler
Zscaler
2 days ago

Senior Technical Success Manager-AMS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as a strategic technical advisor and central post-sales point of contact, guiding customers through their Zero Trust journey. Build relationships across stakeholders and operational service owners, provide technical guidance and governance for seamless integration, and proactively drive adoption by anticipating hurdles and creating risk mitigation plans. Lead complex escalations in collaboration with Sales, Support, and Product, and contribute playbooks and best practices for the Customer Success team.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Build and nurture relationships with customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
  • •Provide expert technical guidance, proactive recommendations, and technical governance to develop customized integration and operationalization strategies.
  • •Drive adoption by identifying insights, anticipating technical hurdles, and creating risk mitigation plans for long-term customer success.
  • •Manage complex escalations and coordinate resolutions with Sales, Support, and Product teams to deliver a high-impact customer experience.
  • •Master Zscaler products and services and help create and share intellectual capital such as best-practice guides, playbooks, and videos.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •8+ years in customer-facing technical roles with 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering in Cloud, Web Security, Networking, or Infrastructure domains.
  • •Strong technical acumen aligning customer business challenges to the Zscaler portfolio for business and security outcomes.
  • •Proven ability to analyze customer data to create tailored adoption strategies and risk mitigation plans.
  • •Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
  • •Solid understanding of networking protocols (HTTP, DNS, SSL) and technologies like DLP, Sandbox, SD-WAN, and CASB, with some ability to troubleshoot using Ping, Traceroute, and MTR.
Experience:8+ years
Skills:OwnershipIntegrityProblem-solvingCollaborationGrowth mindset
Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud
Languages:English
Tech Stack:Zero TrustAI/MLHTTPDNSSSLDLPSandboxSD-WANCASBPingTracerouteMTRSASESSEZTNAAI-powered operational analyticsPredictive health-scoring dashboards

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn