Visa

4 weeks ago

Support Engineer (Platform, SRE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Support enterprise clients by troubleshooting and resolving issues across cloud and core platform services, including infrastructure, APIs, integrations, and shared platform capabilities. Investigate complex problems using system behavior, logs, and service interactions, and contribute to incident management during high-severity events. Partner with Engineering to validate platform changes, document operational insights, and develop internal tools, automation, and AI-driven workflows to improve support efficiency.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services.
•Investigate complex technical issues by analyzing system behavior, logs, and interactions across services.
•Support incident management by troubleshooting and analyzing issues during high-severity incidents.
•Collaborate with Engineering teams to communicate findings and validate system behavior.
•Build and evolve internal tools, automation, and AI-driven solutions to scale support operations and improve efficiency.

Key Requirements

•2+ years of relevant work experience and a Bachelors degree, or 5+ years of relevant work experience.
•Experience in cloud platforms, SaaS, or distributed systems environments.
•Strong understanding of APIs, integrations, and service-based architectures.
•Experience supporting high-availability systems and critical services, including incident management and root cause analysis.
•Ability to analyze logs, metrics, and system interactions; familiarity with automation/scripting or internal tools is a plus.

Experience:2+ yearsCloudSaaSDistributed systemsHigh-availability systems

Education:Bachelor's in Computer Science, Engineering, or related technical field

Skills:CommunicationCollaborationTroubleshootingRoot cause analysisOperational thinking

Tech Stack:Cloud platformsSaaSDistributed systemsAPIsIntegrationsService-based architecturesLogsMetricsAutomationScriptingAI-driven toolsAgentsWorkflows

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

4 weeks ago

Support Engineer (Platform, SRE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services.
•Investigate complex technical issues by analyzing system behavior, logs, and interactions across services.
•Support incident management by troubleshooting and analyzing issues during high-severity incidents.
•Collaborate with Engineering teams to communicate findings and validate system behavior.
•Build and evolve internal tools, automation, and AI-driven solutions to scale support operations and improve efficiency.

Key Requirements

•2+ years of relevant work experience and a Bachelors degree, or 5+ years of relevant work experience.
•Experience in cloud platforms, SaaS, or distributed systems environments.
•Strong understanding of APIs, integrations, and service-based architectures.
•Experience supporting high-availability systems and critical services, including incident management and root cause analysis.
•Ability to analyze logs, metrics, and system interactions; familiarity with automation/scripting or internal tools is a plus.

Experience:2+ yearsCloudSaaSDistributed systemsHigh-availability systems

Education:Bachelor's in Computer Science, Engineering, or related technical field

Skills:CommunicationCollaborationTroubleshootingRoot cause analysisOperational thinking

Tech Stack:Cloud platformsSaaSDistributed systemsAPIsIntegrationsService-based architecturesLogsMetricsAutomationScriptingAI-driven toolsAgentsWorkflows

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor