Insurance Unit Manager/Supervisor

GEICO
United States
Workplace: HybridFull timeUSD 77,900 - 133,250 annuallyFunction: Insurance & ActuarialExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Team management","Coaching","Customer service"]

Lead and develop a team of associates in GEICO’s Claims organization, guiding them to deliver exceptional service and resolve complex customer inquiries. Monitor KPIs, drive process improvements, ensure regulatory compliance, and collaborate cross-functionally to enhance customer experience in a hybrid onsite setting.

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GEICO
GEICO
3 months ago

Insurance Unit Manager/Supervisor

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead and develop a team of associates in GEICO’s Claims organization, guiding them to deliver exceptional service and resolve complex customer inquiries. Monitor KPIs, drive process improvements, ensure regulatory compliance, and collaborate cross-functionally to enhance customer experience in a hybrid onsite setting.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and inspire a team of associates to deliver exceptional service that delights customers and builds trust.
  • •Guide team members in resolving complex customer inquiries and claims using leadership expertise.
  • •Develop team members’ skills and ensure they consistently exceed customer expectations.
  • •Monitor and evaluate team performance using KPIs to enhance efficiency, customer satisfaction, and retention.
  • •Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.

Pay and Benefits

Salary: USD 77,900 - 133,250 annually
Perks:SalaryHealth Insurance401kPaid LeaveRemote Work

Key Requirements

  • •Bachelor's or Associate's degree with 2 or more years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required)
  • •Experience successfully managing teams in insurance, financial services, call center, retail or other industries
  • •Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
  • •Strong results orientation with a track record of meeting or exceeding performance goals
  • •Ability to work onsite to support associates and accommodate schedule flexibility including weekends and night shifts
Experience:2+ yearsInsuranceCall centerCustomer service
Education:Bachelor's
Skills:LeadershipCommunicationTeam managementCoachingCustomer service

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn