GEICO

1 month ago

Insurance Unit Manager/Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 days agoStatus: Live

Job Summary

Lead and develop a team of associates in GEICO’s Claims organization, guiding them to deliver exceptional service and resolve complex customer inquiries. Monitor KPIs, drive process improvements, ensure regulatory compliance, and collaborate cross-functionally to enhance customer experience in a hybrid onsite setting.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and inspire a team of associates to deliver exceptional service that delights customers and builds trust.
•Guide team members in resolving complex customer inquiries and claims using leadership expertise.
•Develop team members’ skills and ensure they consistently exceed customer expectations.
•Monitor and evaluate team performance using KPIs to enhance efficiency, customer satisfaction, and retention.
•Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.

Pay and Benefits

Salary: USD 77,900 - 133,250 annually

Perks:SalaryHealth Insurance401kPaid LeaveRemote Work

Key Requirements

•Bachelor's or Associate's degree with 2 or more years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required)
•Experience successfully managing teams in insurance, financial services, call center, retail or other industries
•Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
•Strong results orientation with a track record of meeting or exceeding performance goals
•Ability to work onsite to support associates and accommodate schedule flexibility including weekends and night shifts

Experience:2+ yearsInsuranceCall centerCustomer service

Education:Bachelor's

Skills:LeadershipCommunicationTeam managementCoachingCustomer service

Company Brief

GEICO

GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Chevy Chase, United States

Founded: 1936

Website LinkedIn

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GEICO

1 month ago

Insurance Unit Manager/Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 days agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and inspire a team of associates to deliver exceptional service that delights customers and builds trust.
•Guide team members in resolving complex customer inquiries and claims using leadership expertise.
•Develop team members’ skills and ensure they consistently exceed customer expectations.
•Monitor and evaluate team performance using KPIs to enhance efficiency, customer satisfaction, and retention.
•Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.

Pay and Benefits

Salary: USD 77,900 - 133,250 annually

Perks:SalaryHealth Insurance401kPaid LeaveRemote Work

Key Requirements

•Bachelor's or Associate's degree with 2 or more years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required)
•Experience successfully managing teams in insurance, financial services, call center, retail or other industries
•Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
•Strong results orientation with a track record of meeting or exceeding performance goals
•Ability to work onsite to support associates and accommodate schedule flexibility including weekends and night shifts

Experience:2+ yearsInsuranceCall centerCustomer service

Education:Bachelor's

Skills:LeadershipCommunicationTeam managementCoachingCustomer service

Company Brief

GEICO

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Chevy Chase, United States

Founded: 1936

Website LinkedIn