Foodics

6 months ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

The Renewal Specialist manages a portfolio of SaaS customers to secure timely renewals, prevent churn, and drive ongoing value realization. Acting as a trusted customer success partner, you own renewal outcomes, proactively manage relationships, coordinate cross-functional issue resolution, and monitor risk indicators to protect ARR.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
•Proactively manage customer relationships and act as the primary point of contact.
•Conduct a minimum of 4 structured health-check calls per customer per year.
•Identify risks, dissatisfaction signals, and expansion opportunities early.
•Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).

Pay and Benefits

Equity and Bonus:Equity

Perks:Annual BonusEquityLearning Budget

Key Requirements

•1–3 years of experience in Customer Success, Account Management, Renewals, or Support
•Experience working with SaaS or subscription-based products is a strong plus
•Strong communication skills (Arabic required; English is a plus)
•Customer-centric mindset with problem-solving skills
•Comfortable working with targets related to retention, churn, and ARR

Experience:1-3 yearsSaaSCustomer successSubscription-based

Skills:CommunicationProblem-solvingCustomer focusRelationship building

Languages:ArabicEnglish

Tech Stack:SalesforceZendesk

Company Brief

Foodics

Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn

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Foodics

6 months ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
•Proactively manage customer relationships and act as the primary point of contact.
•Conduct a minimum of 4 structured health-check calls per customer per year.
•Identify risks, dissatisfaction signals, and expansion opportunities early.
•Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).

Pay and Benefits

Equity and Bonus:Equity

Perks:Annual BonusEquityLearning Budget

Key Requirements

•1–3 years of experience in Customer Success, Account Management, Renewals, or Support
•Experience working with SaaS or subscription-based products is a strong plus
•Strong communication skills (Arabic required; English is a plus)
•Customer-centric mindset with problem-solving skills
•Comfortable working with targets related to retention, churn, and ARR

Experience:1-3 yearsSaaSCustomer successSubscription-based

Skills:CommunicationProblem-solvingCustomer focusRelationship building

Languages:ArabicEnglish

Tech Stack:SalesforceZendesk

Company Brief

Foodics

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn