Affirm

1 month ago

Group Product Management Manager, Agent Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead the Agent Experience product portfolio for Affirm’s Consumer Servicing team, defining vision and strategy, coaching a small PM team, and driving AI-enabled workflow improvements and automation to scale servicing while maintaining high-quality customer support. Partner with Operations and cross-functional partners to deliver measurable impact on agent productivity, customer experience, and business outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Set the vision and strategy for Agent Experience, defining world-class agent tooling and translating into a clear roadmap.
•Lead and develop a team of PMs (2) across the Agent Experience portfolio, coach and raise the bar for product judgment and execution.
•Operate as a player-coach, leading high-impact initiatives while enabling PMs to own meaningful areas.
•Drive AI-first transformation in servicing, focusing on efficiency, quality, and scalable automation while evaluating build-vs-buy decisions.
•Partner with Operations and Servicing leaders to understand frontline workflows and translate insights into product strategy.

Pay and Benefits

Perks:Health InsuranceEquityTime OffFlexible Spending

Key Requirements

•Experience leading product teams and people management, with a track record of coaching PMs and owning business outcomes.
•Ability to operate as a player-coach, balancing strategic and hands-on work.
•AI-forward mindset with the ability to evaluate automation versus human judgment.
•Strong communication skills to align stakeholders from frontline agents to senior leadership.
•Bachelor's degree or equivalent practical experience.

Experience:FintechPaymentsSaaS

Education:Bachelor's

Skills:LeadershipProduct managementData-drivenCommunicationStakeholder management

Languages:English

Tech Stack:AIAutomationInternal tools

Company Brief

Affirm

Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Affirm

1 month ago

Group Product Management Manager, Agent Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Set the vision and strategy for Agent Experience, defining world-class agent tooling and translating into a clear roadmap.
•Lead and develop a team of PMs (2) across the Agent Experience portfolio, coach and raise the bar for product judgment and execution.
•Operate as a player-coach, leading high-impact initiatives while enabling PMs to own meaningful areas.
•Drive AI-first transformation in servicing, focusing on efficiency, quality, and scalable automation while evaluating build-vs-buy decisions.
•Partner with Operations and Servicing leaders to understand frontline workflows and translate insights into product strategy.

Pay and Benefits

Perks:Health InsuranceEquityTime OffFlexible Spending

Key Requirements

•Experience leading product teams and people management, with a track record of coaching PMs and owning business outcomes.
•Ability to operate as a player-coach, balancing strategic and hands-on work.
•AI-forward mindset with the ability to evaluate automation versus human judgment.
•Strong communication skills to align stakeholders from frontline agents to senior leadership.
•Bachelor's degree or equivalent practical experience.

Experience:FintechPaymentsSaaS

Education:Bachelor's

Skills:LeadershipProduct managementData-drivenCommunicationStakeholder management

Languages:English

Tech Stack:AIAutomationInternal tools

Company Brief

Affirm

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn