Technical Support Specialist AutoCAD

Autodesk
Krakow
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Communication","Customer focus","Teamwork","Problem-solving","Learning agility"]

Provide multi-channel technical support for AutoCAD, acting as the face of Autodesk to customers and partners. Troubleshoot product issues, contribute to a growing knowledge base, and relay customer feedback to product teams to improve the experience. Engage via phone, email, chat, and social channels; thrive in a fast-paced environment while leveraging English and German language skills.

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FursaFursa
Autodesk
Autodesk
6 months ago

Technical Support Specialist AutoCAD

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide multi-channel technical support for AutoCAD, acting as the face of Autodesk to customers and partners. Troubleshoot product issues, contribute to a growing knowledge base, and relay customer feedback to product teams to improve the experience. Engage via phone, email, chat, and social channels; thrive in a fast-paced environment while leveraging English and German language skills.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •You are the face of Autodesk
  • •You will help our customers and partners, by troubleshooting their product issues
  • •Thanks to you, our knowledge base will be improved too
  • •Our customers will engage with you over phone, email, chat, or even social media channels
  • •You will be the expert for AutoCAD and provide product management with valuable customer feedback

Key Requirements

  • •Min 3 years' demonstrated experience in problem solving and troubleshooting
  • •Customer interaction is your focus
  • •Computer-aided design is not unknown to you
  • •You love to learn and grow
  • •You should have good English and German language skills
Experience:3+ yearsCADAutoCADDesign software
Skills:CommunicationCustomer focusTeamworkProblem-solvingLearning agility
Languages:EnglishGerman
Tech Stack:AutoCADCAD

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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