Cloudbeds

3 weeks ago

Onboarding Coach - Guest Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Help hospitality clients implement and adopt the Whistle messaging platform integrated within Cloudbeds. You’ll deliver onboarding, training, and ongoing support via video, phone, and email; troubleshoot escalated guest-related issues; and partner with Sales to define success, demonstrate ROI, and drive retention. Build strong client relationships, record activities in Salesforce, and use customer feedback to inform product improvements—supporting the mission of more reservations and happier guests.

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate client onboarding, training, and ongoing support via video, phone, and email.
•Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
•Partner with Sales to define success, demonstrate ROI, and drive retention.
•Build strong client relationships to encourage loyalty and promote product adoption.
•Record activities in Salesforce, gather feedback, and share insights for product improvements.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•3+ years of 5-star hospitality experience in Front Desk or Revenue Manager roles, or at least 3 years of relevant SaaS experience in a customer-facing role.
•Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
•Ability to translate complex, AI-driven concepts (Revenue Intelligence) into practical business terms for clients.
•Deliver exceptional communication with empathy and a customer-focused approach.
•Communicate product offerings effectively and synthesize customer feedback for internal product and engineering teams.

Experience:3+ yearsHospitalitySaaS

Skills:CommunicationEmpathyCustomer-focusedOrganizational skillsProblem-solving

Certifications:Project Management certification

Languages:EnglishSpanish

Tech Stack:Salesforce

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

3 weeks ago

Onboarding Coach - Guest Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate client onboarding, training, and ongoing support via video, phone, and email.
•Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
•Partner with Sales to define success, demonstrate ROI, and drive retention.
•Build strong client relationships to encourage loyalty and promote product adoption.
•Record activities in Salesforce, gather feedback, and share insights for product improvements.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•3+ years of 5-star hospitality experience in Front Desk or Revenue Manager roles, or at least 3 years of relevant SaaS experience in a customer-facing role.
•Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
•Ability to translate complex, AI-driven concepts (Revenue Intelligence) into practical business terms for clients.
•Deliver exceptional communication with empathy and a customer-focused approach.
•Communicate product offerings effectively and synthesize customer feedback for internal product and engineering teams.

Experience:3+ yearsHospitalitySaaS

Skills:CommunicationEmpathyCustomer-focusedOrganizational skillsProblem-solving

Certifications:Project Management certification

Languages:EnglishSpanish

Tech Stack:Salesforce

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn