Implementation Officer (Plateau)

Moniepoint Group
Nigeria
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Analytical skills","Customer-first mindset"]

Own the onboarding experience for new Moniebook POS retail customers, helping them move from signup to active usage within their first 30–60 days. Design tailored onboarding plans, configure POS setup, and deliver live training to ensure staff can operate independently. Track adoption and intervene for at-risk accounts, troubleshoot onboarding issues, and produce clear CRM records for smooth handoff to account managers.

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Moniepoint Group
Moniepoint Group
3 days ago

Implementation Officer (Plateau)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the onboarding experience for new Moniebook POS retail customers, helping them move from signup to active usage within their first 30–60 days. Design tailored onboarding plans, configure POS setup, and deliver live training to ensure staff can operate independently. Track adoption and intervene for at-risk accounts, troubleshoot onboarding issues, and produce clear CRM records for smooth handoff to account managers.
Location: Nigeria
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Create and execute tailored onboarding plans with clear milestones, timelines, and success metrics.
  • •Guide customers through Moniebook POS initial setup and configuration.
  • •Deliver live one-on-one and group training, enabling retail staff to use the POS independently.
  • •Monitor usage and adoption signals, intervene with targeted support for at-risk customers, and track progress through onboarding.
  • •Troubleshoot onboarding issues, escalate complex technical problems to Product/Engineering, and manage customer communication and expectations.

Pay and Benefits

Perks:PensionHealth Insurance

Key Requirements

  • •2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems).
  • •Must have completed NYSC or possess a valid exemption/exclusion certificate.
  • •Proven track record of successfully onboarding customers to software platforms and driving product adoption.
  • •Excellent communication and presentation skills to train diverse audiences.
  • •Strong problem-solving and analytical skills to diagnose customer challenges and recommend effective solutions.
Experience:2-4 yearsSaaSRetail technologyPOS
Education:Bachelor's in Business, Technology, Communication, or related field
Skills:CommunicationPresentationProblem-solvingAnalytical skillsCustomer-first mindset

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn