Account Manager

Constructor
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Accountability","Relationship building","Executive communication","Organizational skills","Cross-functional collaboration"]

Own and grow a portfolio of enterprise ecommerce clients from onboarding through renewal and expansion. Build strong relationships, lead renewal and upsell cycles end-to-end, and proactively identify risk while educating stakeholders on product value. Collaborate across Customer Success, Sales, Product, and Marketing to drive advocacy, improve customer health visibility, and translate client needs into feedback and new use cases.

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FursaFursa
Constructor
Constructor
2 months ago

Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow a portfolio of enterprise ecommerce clients from onboarding through renewal and expansion. Build strong relationships, lead renewal and upsell cycles end-to-end, and proactively identify risk while educating stakeholders on product value. Collaborate across Customer Success, Sales, Product, and Marketing to drive advocacy, improve customer health visibility, and translate client needs into feedback and new use cases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead clients in your book of business and drive outcomes across renewal and expansion.
  • •Build relationships to understand customer goals, priorities, and how the product maps to business needs.
  • •Manage enterprise renewal and upsell cycles end-to-end, demonstrating product and business/economic benefits to stakeholders.
  • •Uncover and manage risk within your book of business in a timely and effective manner.
  • •Educate customers on new use cases, features, and integrations; update internal systems and meetings to communicate customer status, needs, risk, and next steps.

Pay and Benefits

Perks:Remote WorkEquity

Key Requirements

  • •3+ years of account management experience in a SaaS company, with ecommerce focus strongly preferred.
  • •Proven success managing enterprise renewal and expansion cycles.
  • •Track record of meeting or exceeding retention and growth targets.
  • •Ability to influence VP+ and C-level stakeholders with executive presence.
  • •Strong understanding of ecommerce KPIs and experience analyzing performance data and conversion optimization.
Experience:3+ yearsSaaSEcommerceEnterpriseDigital analyticsExperimentation
Skills:AccountabilityRelationship buildingExecutive communicationOrganizational skillsCross-functional collaboration
Tech Stack:A/B testing

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn