Salesforce

3 weeks ago

Customer Success Manager - Commerce Cloud - French speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Partner with customers to accelerate business value and return from their Salesforce investment. You’ll specialize in Commerce Cloud and act as a trusted advisor using the Customer Success Methodology—guiding adoption paths, governance/organizational change, and execution planning. Build executive-level IT and business relationships, proactively identify risks, communicate product changes, and apply hands-on Salesforce platform knowledge to help customers achieve technology and business objectives in their digital journey.

Location: Dublin

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Use the Customer Success Methodology to understand customer goals, assess capabilities, and recommend actions to achieve business and technology objectives.
•Develop knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across Clouds.
•Guide customers on organizational strategy, governance, and organizational change processes aligned to their needs.
•Apply hands-on Salesforce product and platform knowledge to support customer priorities, roadmaps, and adoption planning.
•Proactively identify customer risks and work with the account team to build mitigation plans, including communicating relevant product changes and updates.

Key Requirements

•7–10 years of relevant industry expertise.
•In-depth knowledge in one or more lines of business (LoBs), including a specific cloud or industry.
•Strong consulting skills as a trusted advisor to drive customer business value.
•Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
•Fluency in French and English is required for this opportunity.

Experience:7-10 years

Skills:ConsultingRelationship buildingExecutive communicationRisk managementGovernance and change management

Languages:FrenchEnglish

Tech Stack:SalesforceCommerce Cloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

Customer Success Manager - Commerce Cloud - French speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Dublin

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Use the Customer Success Methodology to understand customer goals, assess capabilities, and recommend actions to achieve business and technology objectives.
•Develop knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across Clouds.
•Guide customers on organizational strategy, governance, and organizational change processes aligned to their needs.
•Apply hands-on Salesforce product and platform knowledge to support customer priorities, roadmaps, and adoption planning.
•Proactively identify customer risks and work with the account team to build mitigation plans, including communicating relevant product changes and updates.

Key Requirements

•7–10 years of relevant industry expertise.
•In-depth knowledge in one or more lines of business (LoBs), including a specific cloud or industry.
•Strong consulting skills as a trusted advisor to drive customer business value.
•Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
•Fluency in French and English is required for this opportunity.

Experience:7-10 years

Skills:ConsultingRelationship buildingExecutive communicationRisk managementGovernance and change management

Languages:FrenchEnglish

Tech Stack:SalesforceCommerce Cloud

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor