NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

General Dynamics
United States
Workplace: OnsiteFull timeUSD 25.63 - 31.52 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Communication"]

Provide onsite help desk and IT end-user support for the NCIS IT Technology Development team in Quantico, VA. You’ll initiate and resolve service requests and incidents, diagnose and troubleshoot hardware/software/network access and telecommunications issues, and route escalations to specialists while maintaining ticketing records. Support internal and external users via phone and self-service, coordinate with HQ front desk, and apply problem-solving to recurring patterns to improve service quality.

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General Dynamics
General Dynamics
1 month ago

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide onsite help desk and IT end-user support for the NCIS IT Technology Development team in Quantico, VA. You’ll initiate and resolve service requests and incidents, diagnose and troubleshoot hardware/software/network access and telecommunications issues, and route escalations to specialists while maintaining ticketing records. Support internal and external users via phone and self-service, coordinate with HQ front desk, and apply problem-solving to recurring patterns to improve service quality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Initiate and resolve service requests and problem incidents.
  • •Consult with the user community to resolve technical issues and answer queries via phone or tickets.
  • •Diagnose, identify, isolate, and analyze problems using historical records.
  • •Route calls/tickets to product line specialists and system/application support specialists.
  • •Maintain and update records and tracking databases and alert management to recurring issues/patterns.

Pay and Benefits

Salary: USD 25.63 - 31.52 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Active Top Secret clearance.
  • •5+ years of IT support experience in a Help Desk environment.
  • •Experience supporting Cisco switches and routers.
  • •High school diploma (AAS preferred).
  • •US citizenship required.
Experience:5+ yearsGovernmentDefenseIntelligenceIT support
Education:High School
Skills:Customer serviceProblem-solvingCommunication
Certifications:Security+ CE
Tech Stack:Cisco switchesCisco routers

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn