Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 81,000 - 111,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Operational integrity"]

Lead a high-volume Citizens branch to deliver exceptional customer experiences and drive customer loyalty. You’ll spearhead branch performance and sales growth while coaching colleagues to meet individual and branch-wide goals. In a digital-first environment, you’ll promote the accessibility of mobile and online banking. As a community-facing brand ambassador, you’ll strengthen local relationships and ensure operational integrity and customer satisfaction outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
6 days ago

Citizens Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead a high-volume Citizens branch to deliver exceptional customer experiences and drive customer loyalty. You’ll spearhead branch performance and sales growth while coaching colleagues to meet individual and branch-wide goals. In a digital-first environment, you’ll promote the accessibility of mobile and online banking. As a community-facing brand ambassador, you’ll strengthen local relationships and ensure operational integrity and customer satisfaction outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance and sales growth while exceeding customer expectations.
  • •Create and sustain a customer-centric culture through inspirational leadership and coaching plans.
  • •Direct colleague and sales activities to ensure key targets are met or exceeded.
  • •Leverage a digital-first mindset by showcasing mobile and online banking accessibility to customers.
  • •Connect with the local community to cultivate new and deepen existing customer relationships.

Pay and Benefits

Salary: USD 81,000 - 111,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveWellness StipendPaid Leave

Key Requirements

  • •High School diploma or equivalent required.
  • •Leadership experience coaching and developing teams to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch.
  • •4 years of sales management experience in retail or branch banking.
  • •Proven track record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Ability to ensure exceptional customer experience (e.g., customer satisfaction surveys) and maintain partnerships with community & civic organizations.
Experience:4+ years
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusOperational integrity
Licenses:SAFE Act (NMLS identifier)
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website