Customer Success Manager, SME & Growth, SEA New Markets

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Customer focus","Problem-solving","Results orientation"]

Own a portfolio of SME customers across Southeast Asia, building trusted relationships and driving product adoption, retention, and growth. Use customer data, usage trends, and industry knowledge to expand wallet share and deliver activation across Airwallex’s product suite. Collaborate cross-functionally with sales, product, operations, marketing, and strategy to improve customer experience, surface opportunities, advocate for customer needs, and reduce churn by identifying at-risk accounts and blockers.

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Airwallex
Airwallex
13 hours ago

Customer Success Manager, SME & Growth, SEA New Markets

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of SME customers across Southeast Asia, building trusted relationships and driving product adoption, retention, and growth. Use customer data, usage trends, and industry knowledge to expand wallet share and deliver activation across Airwallex’s product suite. Collaborate cross-functionally with sales, product, operations, marketing, and strategy to improve customer experience, surface opportunities, advocate for customer needs, and reduce churn by identifying at-risk accounts and blockers.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build strong relationships across your portfolio and develop a deep understanding of customers’ business models, workflows, pain points, and growth plans.
  • •Identify growth opportunities using customer data, product usage trends, and industry knowledge to increase wallet share and deepen usage.
  • •Educate and activate customers across Airwallex’s product suite to drive activation and ongoing adoption.
  • •Act as the voice of the customer internally and partner cross-functionally to improve product, process, and customer experience outcomes.
  • •Retain customers by identifying at-risk accounts, addressing blockers, and executing retention initiatives to improve satisfaction and reduce churn.

Key Requirements

  • •Experience in account management, customer success, or a similar client-facing commercial role, driving revenue growth within existing accounts.
  • •Strong verbal and written communication skills in English and another SEA language to communicate with regional clients.
  • •Ability to engage customers directly to understand needs, solve problems, and promote Airwallex solutions.
  • •Strong relationship-building skills and ability to collaborate with customers and internal stakeholders.
  • •Comfort using software and tools to manage customer activity, drive activation, and increase wallet share.
Skills:CommunicationRelationship-buildingCustomer focusProblem-solvingResults orientation
Languages:English
Tech Stack:CRMAI

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor