Uberall

5 days ago

Account Manager - English speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own the full post-sale customer relationship and lifecycle as a strategic partner, ensuring customers achieve business outcomes while you drive retention, advocacy, and revenue expansion. Lead onboarding and adoption with implementation teams, build Success Plans, run Executive Business Reviews to prove ROI, and manage renewals from forecasting through negotiation. Proactively grow accounts with upsells, cross-sells, and expansions, while serving as the customer’s first problem solver and voice for the roadmap.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Collaborate with implementation teams to ensure smooth customer onboarding and early product adoption.
•Create and manage Success Plans, lead strategic check-ins/Executive Business Reviews, and consult on best practices to maximize value.
•Identify and qualify revenue growth opportunities (upsells, cross-sells, and expansions), including whitespace analysis from contracts.
•Own the renewal process end-to-end—forecasting, negotiation, and closure—while monitoring customer health and mitigating churn risk.
•Maintain multi-level stakeholder relationships, act as first problem solver with internal teams, and keep meticulous CRM records.

Key Requirements

•6+ years of experience in a client-facing role such as Customer Success, Account Management, or Strategic Consulting in a SaaS/software environment.
•Demonstrated track record of managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
•Ability to build customer-centric strategies while driving revenue growth.
•Strong consultative skills to guide customers, challenge thinking, and lead them toward business success.
•Experience using data to translate performance metrics into actionable value insights for customers.

Experience:6+ yearsSaaSSoftwareDigital marketing

Skills:Customer-centricityCommercial acumenStrategic thinkingAnalytical thinkingExecutive communication

Languages:English

Tech Stack:SalesforceCRM

Company Brief

Uberall

Provides a location marketing and presence management platform that helps multi-location brands manage listings, reputation, and local marketing across search engines, maps, and social channels to drive in-store and online traffic.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Berlin, Germany

Founded: 2012

Website LinkedIn

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Uberall

5 days ago

Account Manager - English speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Collaborate with implementation teams to ensure smooth customer onboarding and early product adoption.
•Create and manage Success Plans, lead strategic check-ins/Executive Business Reviews, and consult on best practices to maximize value.
•Identify and qualify revenue growth opportunities (upsells, cross-sells, and expansions), including whitespace analysis from contracts.
•Own the renewal process end-to-end—forecasting, negotiation, and closure—while monitoring customer health and mitigating churn risk.
•Maintain multi-level stakeholder relationships, act as first problem solver with internal teams, and keep meticulous CRM records.

Key Requirements

•6+ years of experience in a client-facing role such as Customer Success, Account Management, or Strategic Consulting in a SaaS/software environment.
•Demonstrated track record of managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
•Ability to build customer-centric strategies while driving revenue growth.
•Strong consultative skills to guide customers, challenge thinking, and lead them toward business success.
•Experience using data to translate performance metrics into actionable value insights for customers.

Experience:6+ yearsSaaSSoftwareDigital marketing

Skills:Customer-centricityCommercial acumenStrategic thinkingAnalytical thinkingExecutive communication

Languages:English

Tech Stack:SalesforceCRM

Company Brief

Uberall

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Berlin, Germany

Founded: 2012

Website LinkedIn