Starlink Communications Manager (Consumer Lifecycle)

SpaceX
California
Workplace: OnsiteFull timeUSD 120,000 - 170,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Targeting","A/B testing","Reporting","Copywriting","Experiment design"]

Own and execute post-purchase lifecycle email programs for existing Starlink customers, focusing on upgrades, accessories, bundles, and referrals. Use targeting, testing, and reporting to improve conversion and scale revenue-driving offers. Partner across teams to support launches of new products and plan/price changes, and report on conversion, revenue, and key metrics while ensuring customer communications are accurate and compliant.

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FursaFursa
SpaceX
SpaceX
2 days ago

Starlink Communications Manager (Consumer Lifecycle)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and execute post-purchase lifecycle email programs for existing Starlink customers, focusing on upgrades, accessories, bundles, and referrals. Use targeting, testing, and reporting to improve conversion and scale revenue-driving offers. Partner across teams to support launches of new products and plan/price changes, and report on conversion, revenue, and key metrics while ensuring customer communications are accurate and compliant.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Plan, write, and run post-purchase email programs that grow revenue from existing customers (upsell, upgrades, accessories, referrals).
  • •Use targeting, testing, and reporting to improve conversion and scale programs over time.
  • •Support launches of new offers and products with a focus on attach, upgrade, and expansion.
  • •Report on conversion, revenue, and related metrics.
  • •Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches.
Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kPaid ParentalPaid LeaveLife InsuranceLong-term DisabilityEspp

Key Requirements

  • •Bachelor’s degree in marketing, business, communications, journalism, economics, or a related field.
  • •5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications with owned programs driving measurable upsell, upgrade, and retention outcomes.
  • •Hands-on experience building automated, trigger-based lifecycle emails, including targeting, cadence, A/B testing, and reporting.
  • •Ability to write customer-facing copy and own experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost).
  • •Comfort using data to target and measure email programs and working with legal, product, and operations partners.
Experience:5+ years
Education:Bachelor's
Skills:TargetingA/B testingReportingCopywritingExperiment design

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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Glassdoor: 4.2
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