Customer Experience Representative, Trump Accounts Resolution Desk

Robinhood
United States
Workplace: OnsiteFull timeUSD 23.8 - 29 hourlyFunction: Customer Success & Account ManagementSkills: ["Empathy","Customer service","Communication","Problem-solving","Adaptability","Independent judgment"]

Provide exceptional support to Trump Accounts customers via phone, email, and chat, using empathy and product expertise to help with everything from account setup and contributions to eligibility and custodial account mechanics. Continuously improve the experience by identifying patterns and friction points, developing deep subject mastery of brokerage and financial concepts, and aggregating customer feedback to inform leadership and ongoing platform refinements.

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Robinhood
Robinhood
19 hours ago

Customer Experience Representative, Trump Accounts Resolution Desk

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional support to Trump Accounts customers via phone, email, and chat, using empathy and product expertise to help with everything from account setup and contributions to eligibility and custodial account mechanics. Continuously improve the experience by identifying patterns and friction points, developing deep subject mastery of brokerage and financial concepts, and aggregating customer feedback to inform leadership and ongoing platform refinements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver outstanding customer experience for Trump Accounts customers through phone, email, and chat
  • •Drive continuous improvement by surfacing recurring patterns and friction points unique to the post-launch platform
  • •Develop deep subject mastery of eligibility, contributions, and custodial account mechanics, including equities, margin, and options
  • •Aggregate feedback from customer interactions to highlight recurring process pain points and product gaps to leadership
  • •Maintain flexible availability to support consistent coverage during evenings, weekends, and special events

Pay and Benefits

Salary: USD 23.8 - 29 hourly
Perks:Health Insurance401kLife InsuranceDisability InsuranceFertility BenefitsPaid LeaveSick TimeParental LeaveWellness StipendLearning Budget

Key Requirements

  • •Active FINRA Series 7 and 63 licenses, with the ability to apply brokerage knowledge quickly
  • •Excellent customer service and strong written and verbal communication skills
  • •Comfort operating in a high-visibility, high-scrutiny support environment tied to a national program
  • •Effectiveness adapting Customer Experience delivery through phone and written channels
  • •Schedule flexibility to support evenings, weekends, and special events
Skills:EmpathyCustomer serviceCommunicationProblem-solvingAdaptabilityIndependent judgment
Licenses:FINRA Series 7FINRA Series 63
Certifications:FINRA Series 7FINRA Series 63

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn