Support Associate- Japanese Speaker 24/7 (Yokohama, requires relocation to Yokohama)

Agoda
Yokohama
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Customer focus","Problem-solving","Communication","Integrity","Time management"]

Provide 24/7 Japanese customer support for Agoda guests and partners in Yokohama. Handle inquiries via phone, email, and live chat, working across Agoda products such as hotels, flights, and activities after training. Manage high-volume cases professionally, meet individual KPIs and team goals, handle operational and pricing/invoice queries, and maintain strict confidentiality while contributing to process improvements.

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FursaFursa
Agoda
Agoda
4 days ago

Support Associate- Japanese Speaker 24/7 (Yokohama, requires relocation to Yokohama)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide 24/7 Japanese customer support for Agoda guests and partners in Yokohama. Handle inquiries via phone, email, and live chat, working across Agoda products such as hotels, flights, and activities after training. Manage high-volume cases professionally, meet individual KPIs and team goals, handle operational and pricing/invoice queries, and maintain strict confidentiality while contributing to process improvements.
Location: Yokohama
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and manage customer needs (guests and partners) via phone, email, and live chat.
  • •After training, support customers across Agoda products (Hotel, Flights, Activities and more) based on business needs.
  • •Professionally handle a high volume of customer and partner inquiries and take ownership of issues and concerns (including pricing/invoice queries).
  • •Be accountable for meeting individual KPIs and team goals.
  • •Maintain confidentiality of customer information and perform office-based administrative duties when required.

Pay and Benefits

Perks:Health InsuranceRemote WorkRelocation

Key Requirements

  • •Excellent command of spoken and written Japanese and English (Japanese: at least JLPT N1; English: B1).
  • •Strong customer focus and a genuine desire to help others.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Ability to manage time and priorities in a fast-paced, high-volume environment.
  • •Willingness to work rotating shifts (including mornings, evenings, nights) and occasionally weekends/public holidays.
Experience:Customer supportContact center
Skills:Customer focusProblem-solvingCommunicationIntegrityTime management
Languages:JapaneseEnglish

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn