Front Office Representative

Choice Hotels
United States
Workplace: OnsiteFull timeUSD 17+ hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Empathy","Professionalism"]

Provide seamless guest service in a fast-paced hotel front office, including greeting guests, processing registration and transactions, handling questions and calls, and resolving complaints to ensure 100% guest satisfaction. Stay current on accommodations, services, local attractions, and hotel communications logs. Support reservations and check-in credit processing, handle billing instructions, coordinate with other departments for guest requests, and promote amenities and the loyalty program.

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Choice Hotels
Choice Hotels
1 month ago

Front Office Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 days agoStatus: Live

Job Summary

Provide seamless guest service in a fast-paced hotel front office, including greeting guests, processing registration and transactions, handling questions and calls, and resolving complaints to ensure 100% guest satisfaction. Stay current on accommodations, services, local attractions, and hotel communications logs. Support reservations and check-in credit processing, handle billing instructions, coordinate with other departments for guest requests, and promote amenities and the loyalty program.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Ensure a delightful arrival and departure by receiving and processing incoming guests.
  • •Greet guests, process hotel registration, and complete hotel transactions in line with policy and data privacy standards.
  • •Handle guest questions, compliments, comments, observations, and challenges, recording resolutions in the “Make it Right” log.
  • •Review and update hotel communication logs and prepare end-of-shift summaries for management and other shifts.
  • •Encourage daily up-selling, promote hotel amenities and the loyalty program, and make reservations according to yield management practices.

Pay and Benefits

Salary: USD 17 hourly
Perks:Health InsuranceDentalVisionDisability401kAccident InsuranceHsaPaid LeavePaid HolidaysPaid SickPaid BereavementFloating Holidays

Key Requirements

  • •Strong customer service experience required.
  • •Ability to maintain a positive, professional attitude when handling all situations.
  • •Solid computer skills.
  • •Ability to work a flexible schedule, including mornings, afternoons, nights, and weekends.
  • •Previous hotel experience preferred; Opera experience preferred.
Skills:Customer serviceCommunicationTeamworkEmpathyProfessionalism
Tech Stack:Opera

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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