1 day ago

Head of Quick Commerce for CX & Service Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own and execute the roadmap for launching quick commerce (QC) programs within regional service operations. Drive performance by monitoring customer experience and service metrics, setting KPI improvement strategies, and ensuring consistent experience across countries. Lead shop onboarding and content excellence, partner with Product and Service Ops stakeholders, and represent QC stakeholders in regional strategy discussions. Manage and mentor a direct-reports team focused on scalability and marketplace success.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Define and lead the roadmap for launching QC-specific programs into service operations.
•Own and monitor regional service and customer experience metrics, drive KPI improvements, and ensure consistent customer experience across countries.
•Oversee shop onboarding and content management performance and efficiency to maintain a high-quality partner and user experience.
•Serve as primary point of contact for QC senior regional stakeholders, collaborating closely with Product, Service Ops, and other teams.
•Lead and mentor a team of direct reports, prioritizing resources to maximize impact on QC service performance and scalability.

Key Requirements

•Over 10 years of leadership experience in customer experience, operations, or service management, with at least 5 years in a multi-market or regional role.
•Data-driven approach with a track record using analytics to improve customer experience metrics and operational efficiencies.
•Strong communication and stakeholder management skills, with experience influencing senior leadership and cross-functional teams.
•Knowledge of marketplace models and customer support operations, including leading process improvements that improve satisfaction and retention.
•More than 5 years managing teams across multiple countries, with a focus on talent development and meeting team objectives aligned to business goals.

Experience:10+ years

Skills:LeadershipCommunicationStakeholder managementData-drivenCross-functional collaboration

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

1 day ago

Head of Quick Commerce for CX & Service Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Define and lead the roadmap for launching QC-specific programs into service operations.
•Own and monitor regional service and customer experience metrics, drive KPI improvements, and ensure consistent customer experience across countries.
•Oversee shop onboarding and content management performance and efficiency to maintain a high-quality partner and user experience.
•Serve as primary point of contact for QC senior regional stakeholders, collaborating closely with Product, Service Ops, and other teams.
•Lead and mentor a team of direct reports, prioritizing resources to maximize impact on QC service performance and scalability.

Key Requirements

•Over 10 years of leadership experience in customer experience, operations, or service management, with at least 5 years in a multi-market or regional role.
•Data-driven approach with a track record using analytics to improve customer experience metrics and operational efficiencies.
•Strong communication and stakeholder management skills, with experience influencing senior leadership and cross-functional teams.
•Knowledge of marketplace models and customer support operations, including leading process improvements that improve satisfaction and retention.
•More than 5 years managing teams across multiple countries, with a focus on talent development and meeting team objectives aligned to business goals.

Experience:10+ years

Skills:LeadershipCommunicationStakeholder managementData-drivenCross-functional collaboration

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor